Dino Alcantara

• Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in the trade.
• Delivered outstanding customer service by explaining complex technical terms in layman''s language while addressing client concerns and queries.
• Minimized water damage during emergencies with rapid diagnosis and repair of leaks or burst pipes.
• Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
• Improved system performance by conducting thorough inspections, preventative maintenance, and timely repairs on various plumbing systems.
• Optimized system efficiency through regular maintenance of water heaters, sump pumps, drain cleaning equipment among other devices involved in the plumbing process.
• Increased client retention through exceptional customer service, clear communication, and prompt response to service requests.
• Inspected sewers and piping systems to assess quality and condition.
• Achieved superior quality results by utilizing advanced tools and technologies in the plumbing industry, such as video inspection equipment and locators.
• Built a tight relationship with Major home builders home warranty teams and construction superintendents.
• Assist builders with all warranty and non-warranty plumbing work as needed.

• Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
• Maintain, service and repair major supermarkets plumbing system.
• Scheduled preventive maintenance rounds to trader joes , Safeway and all whole foods markets and androtico's. Making sure all kitchen, restrooms and both sewer and grease lines are working like they should

• Installed plumbing systems and fixtures in residential custom homes and commercial properties.
• New construction of mini malls
• Rehab / remodel of schools thru out the bay area

Beginning of my plumbing career

Service / repair, drain cleaner

Most of our business was warranty work for major home warranty companies