Dino Alic
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability,exceptional interpersonal skills, and team oriented. Adept at working effectively and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Combined Driving and Delivery
Spark Delivery LLC & Uber Technologies Inc
Roseville, California
10.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to meet goals and resolve product and service-related issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered creative problem-solving that consistently enhanced customer satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Supervised daily operations for a team of drivers and coordinated with store leaders and managers to ensure timely and accurate deliveries.
Facilities Manager
Mak Team (NATO)
Mazar-e-Sharif, Afghanistan
05.2017 - 05.2019
- Managed facility maintenance schedules and coordinated service requests.
- Oversaw vendor contracts and ensured compliance with NATO standards.
- Conducted regular inspections to identify repair and maintenance needs.Managed over 200 temporary and permanent living quarters for clients of various nationalities and military organizations involved with the North Atlantic Treaty Organization (NATO).
- Managed external contractors for hard services (mechanical,electrical, plumbing) and soft services (catering, cleaning), ensuring compliance with contracts and safety regulations.
- Trained and supervised nine maintenance personnel on various tasks and projects.
- Oversaw the day to day operations, maintenance,repairs, and vendor services (hard and soft) to ensure a safe, secure, and compliant working environment.
- Collaborated with security teams to enhance building safety protocols.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
- Oversaw construction and renovation projects to meet environmental, health and security standards.
- Participated in architectural and engineering planning and design.
- Addressed building emergencies with high-level urgency and developed timely and effective solutions.
- Ensured that all facilities are kept clean by scheduling regular cleaning services according to industry standards.
- Responded promptly to tenant requests for service or repair work within established timeframes.
- Implemented security protocols across multiple sites ensuring employee safety.
Salon Operation Manager
FKS Fresh
Sarajevo , Bosnia and Herzegovina
06.2008 - 05.2017
- Led daily operations to ensure efficient workflow and product quality.
- Managed team schedules and assignments to optimize staffing levels.
- Oversaw inventory management, reducing waste and improving stock accuracy.
- Trained new employees on safety protocols and operational procedures.
- Coordinated with suppliers to maintain optimal stock levels and delivery schedules.
- Ensured compliance with health regulations and company policies during operations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Hairdresser
FKS Fresh
Sarajevo , Bosnia and Herzegovina nd Herzegovina
06.2004 - 05.2017
- Consulted with clients to determine desired hairstyles and services.
- Executed haircuts, coloring, and styling for diverse clientele.
- Maintained a clean and organized salon environment for optimal customer experience.
- Educated clients on hair care techniques and product usage for maintenance.
- Collaborated with team members to enhance service delivery and efficiency.
- Trained junior stylists from local technical school on best practices in hairdressing techniques.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Maintained cleanliness of salon equipment, tools and work areas.
- Developed relationships with regular clients by providing excellent customer service.
- Greeted customers, answered phones and booked appointments.
Education
ARI Renewable Energy And Communication Tower Tech -
NTC Airstreams Renewables
Tehachapi, CA05-2026
CDL Class A -
Western Pacific Truck School
Auburn, CA07-2023
High School Diploma -
Secondary School of Service Industries
Sarajevo, Bosnia And Herzegovina 06-2004
Skills
- CDL class A with double-triple and tanker endorsement
- Safety awareness and compliance
- PPE use
- High-angle safety protocols
- Rope access and rescue
- Maintenance & repair
- Use of hand tools
- Operational efficiency
- Maintenance management
- Inventory control
- Project coordination
- Customer service
- Customer relations
- Teamwork and communication
- Organizational skills
- Critical thinking
- Troubleshooting
- Mechanical aptitude
- Training development
Certification
- High school diploma Secondary School of Agriculture, Food processing, Veterinary medicine, and Service Industries Sarajevo, Bosnia and Herzegovina June 2004
- Western Pacific Truck School Auburn, CA 2023
- Renewable Energy and Communication Tower Technician Program NTC Airstreams Renewables Tehachapi CA May 2026
Languages
English, Serbian, Bosnian, Croatian
Native or Bilingual
German, Russian, Ukrainian
Elementary
Timeline
Combined Driving and Delivery
Spark Delivery LLC & Uber Technologies Inc
10.2024 - Current
Facilities Manager
Mak Team (NATO)
05.2017 - 05.2019
Salon Operation Manager
FKS Fresh
06.2008 - 05.2017
Hairdresser
FKS Fresh
06.2004 - 05.2017
ARI Renewable Energy And Communication Tower Tech -
NTC Airstreams Renewables
CDL Class A -
Western Pacific Truck School
High School Diploma -
Secondary School of Service Industries