Dino Guglietta
Ponte Vedra,FL
Summary
Telecommunications Executive with 20+ Years of Expertise in Carrier Relations and Compliance
Seasoned telecommunications executive with over two decades of experience in carrier relations, software, compliance, rates, and pricing. Proven track record in optimizing carrier operations, resolving complex voice traffic issues, and managing vendor relationships to drive revenue growth and enhance operational efficiency. Expert in leveraging data-driven insights to improve route performance and mitigate risks, while ensuring strict regulatory compliance. Skilled compliance advisor with a strong ability to utilize quantitative analysis tools for in-depth problem investigation and tailored solution development. Adept at presenting complex information in a clear and concise manner, empowering clients to make informed decisions swiftly. Known for a keen eye for detail, identifying areas for improvement, and implementing effective strategies to help businesses achieve their goals. Focused on introducing and refining efficient systems and processes to maximize operational success.
Overview
26
26
years of professional experience
Work History
Advisor / Consultant
OnBoardsoft/VoiceAlerts
05.2020 - Current
- Leveraged advanced analytics to identify fraudulent activities in voice traffic, providing critical insights to prevent fraud.
- Reduced TCPA risk for large carrier client by 70%. Focused mainly on source that would create trace-backs.
- Developed strategies to address problematic routes, improving overall network integrity and reducing risk of fraud
- Improved STIR/SHAKEN adoption within ULC routes, enhancing call authentication and security.
- Collaborated with teams to define, strategize, and implement marketing and web strategies
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Evaluated customer needs and feedback to drive product and service improvements
- Generated reports detailing findings and recommendations
Lead, Carrier Relations - Buy/Sell | Acting CMO and Channel BD Strategist
Intrado Corporation (formerly West Telecom/HyperCube)
02.2011 - 05.2024
- Managed relationships with over 150 carriers, driving strategic negotiations that led to cost reductions and improved service quality
- Analyzed and monitored voice traffic to identify and resolve issues, ensuring high-quality service delivery and minimizing revenue loss
- Developed and implemented pricing models, contributing to significant revenue growth (+$200M)
- Ensured compliance within industry regulations, reducing risk of fines and maintaining number reputation.
- Created and deployed successful strategies underpinning significant growth in Channel sales and wholesale termination revenue.
- Managed workflow between staff, coordinating documents, and creative material distribution
- Developed and implemented targeted digital strategy to improve business performance
- Consulted with product development teams to enhance products based on customer interest data
Vice President of Business Development
Tandem Transit LLC
01.2008 - 01.2011
- Spearheaded software development and execution of sales and marketing strategies, driving company's growth in new revenue attainment in new vertical.
- Maintained key role in expanding network coverage through strategic partnerships and direct peering agreements
- Managed all vendor relations for buy/sell, ensuring alignment with business goals.
- Delivered high-quality administrative support and management, planning and policy assistance to board members
- Performed project management, coordination of space acquisition, renovations, facility planning, and office expansion projects
- Established and maintained highly effective relationships with clients and industry partners to drive growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
VP of Sales/Operations
KDDI
12.1998 - 10.2001
- Provided disaster recovery services and leadership during 9/11 crisis, ensuring operational continuity
- Managed Global Accounts with annual revenue over $50M.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Communicated product quality and market comparisons by creating sales presentations
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Education
BA in Business Communications - Mathematics And Computer Science
09.1991
Skills
- Carrier Relations Management
- Voice Traffic Analysis and Optimization
- Fraud Detection and Prevention
- Vendor Management
- Pricing Strategy Development
- Regulatory Compliance
- Data-Driven Decision Making
- Strategic Partnerships
- Organizational Development
- Business Analysis
- Disaster Recovery Planning
Accomplishments
- Contributed to over $200M in new revenue during tenure at Intrado by optimizing carrier relations and pricing strategies.
- Achieved an average of 5% cost reduction in annual telecom spend through strategic vendor negotiations.
- Significantly reduced fraud incidents in voice traffic through proactive monitoring and issue resolution.
- Introduced and architected the company's portal and carrier relations software, streamlining operations.
Carrierrelationsexperience
True
Languages
Italian
Professional Working
Spanish
Limited Working
Timeline
Advisor / Consultant - OnBoardsoft/VoiceAlerts
05.2020 - Current
Lead, Carrier Relations - Buy/Sell | Acting CMO and Channel BD Strategist - Intrado Corporation (formerly West Telecom/HyperCube)
02.2011 - 05.2024
Vice President of Business Development - Tandem Transit LLC
01.2008 - 01.2011
VP of Sales/Operations - KDDI
12.1998 - 10.2001
Pikes Peak Community College - BA in Business Communications, Mathematics And Computer Science
Similar Profiles
Waqas ShahidWaqas Shahid
System Architecture / CTO at VoiceAlerts (OnBoardSoft)System Architecture / CTO at VoiceAlerts (OnBoardSoft)
KEN GAULTKEN GAULT
Test Engineering at Solar StikTest Engineering at Solar Stik
Celeste MurrayCeleste Murray
Teacher at Waypoint PreschoolTeacher at Waypoint Preschool