Dino Osmanovic
Fort Worth,TX
Summary
Disciplined and motivated individual with knowledge of vehicle operations and maintenance, customer service, and DOT requirements. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for creative thinking by my peers, I can be relied upon to help your team achieve its goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
04.2024 - 09.2024
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Increased efficiency with effective route planning and GPS navigation usage.
- Accepted and processed fares.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
OTR Truck Driver
Abram Expedited LLC
09.2023 - 04.2024
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicles and completed routine maintenance to keep equipment in good working order.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Delivered goods to customers both locally and long distance.
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
- Communicated regularly with dispatcher to provide updates on delivery times.
- Contacted customers to report delayed delivery times.
- Secured freight during stops and rest periods to prevent theft.
- Maintained open communication with dispatching staff to stay on top of scheduling changes and keep customers well-informed.
Company Driver
GLX Trans Inc.
01.2022 - 07.2023
- Inspected cargo prior to leaving warehouse for accuracy against shipping documents
- Managed delivery of goods to customers in a timely and efficient manner
- Regularly maintained detailed logs of hours worked and miles driven in accordance with DOT regulations
- Utilized GPS systems to determine the most efficient route for deliveries
- Operated idle reduction systems to reduce idling time
- Used GPS and traditional maps to plan routes and navigate obstacles
- Ensured compliance with company policies regarding safety procedures
- Consistently provided courteous service towards customers while delivering goods
- Inspected goods and verified load quantities against documentation
- Inspected loads to ensure that cargo was secure
- Performed regular vehicle inspections, checking fluid levels, tire pressure, brakes, lights and other safety features before departing on routes
- Properly secured loads according to company protocol before departing on routes
- Demonstrated strong organizational skills, ensuring proper paperwork is completed on time
- Safely operated trucks carrying up to 26 tons of freight over long distances
OTR Driver
Maja Trans Inc.
03.2021 - 01.2022
- Maintained good working relationships with co-workers and supervisors
- Inspected cargo to verify accuracy and security of goods
- Checked all load-related documentation for completeness and accuracy
- Obtained receipts and signatures for delivered goods and collected payment for services
- Performed minor repairs on vehicle, such as changing tires, oil, and other fluids
- Inspected loads to ensure that cargo was secure
- Secured cargo for transport to reduce hazards and safeguard equipment
- Gave directions to laborers who were packing goods and moving them onto trailers
- Checked conditions of trailers after contents have been unloaded to ensure that there has been no damage
- Communicated with dispatcher regarding any delays due to traffic or weather conditions
- Checked order contents and quantities to prevent delivery mistakes and increase service accuracy
Construction Driver
Valdez Trucking
09.2016 - 03.2021
- Delivered Hot Mix Asphalt
- Maintained and serviced truck and trailer
- Adapted and adjusted to different worksites
Operations Manager
MRSB Trucking LLC
04.2014 - 11.2015
- Managed day to day operations for a fleet of 10 trucks and trailers
- Broker contracts and Dispatch
- Accounting and direct deposit weekly
- Schedules prep for Factoring
- Communicated with colleagues to ensure work was completed in a timely and efficient manner
- Organized and maintained records
- Communicated and serviced customer complaints and issues
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments
- Liaised between departments to facilitate smooth workflow across the organization
- Resolved conflicts between employees and departments
- Ensured compliance with all applicable laws, regulations, and policies across the organization
- Implemented process improvement strategies to reduce costs and improve efficiency
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Developed and maintained relationships with customers and vendors for successful project completion
- Managed the daily operations of multiple departments to maximize efficiency
- Evaluated operational costs and identified areas of improvement
- Developed comprehensive plans for short-term initiatives as well as long-term goals
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals
- Demonstrated and supported continuous improvement and growth mindset
- Created and enforced policies and procedures to support compliance
Owner/Operator Truck Driver
Continental Logistics Services Inc
02.2012 - 04.2014
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
O/O
Balkan Express LLC
04.2011 - 02.2012
- Performed routine and scheduled maintenance services
- Provided efficient and courteous service to customers at all times
- Met deadlines while maintaining high-quality deliverables
- Worked independently and coordinated my own trips to meet financial needs and growth
- Kept records of all work performed and maintained all necessary documents in an organized manner
Education
Associate in Arts (A.A.) - Core Curriculum
TCC
Fort Worth, TX12.2017
Skills
Certification
CDL A
References
- Jenelle Brady, Third Era LLC, IT Engineer, (817) 937-9127, Jab039@hotmail.com
- Phillip Lee, United Health Group, Customer Service Representative, (601) 826-0011, Pleelovely@yahoo.com
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Uber Partner
Uber
04.2024 - 09.2024
OTR Truck Driver
Abram Expedited LLC
09.2023 - 04.2024
Company Driver
GLX Trans Inc.
01.2022 - 07.2023
OTR Driver
Maja Trans Inc.
03.2021 - 01.2022
Construction Driver
Valdez Trucking
09.2016 - 03.2021
Operations Manager
MRSB Trucking LLC
04.2014 - 11.2015
Owner/Operator Truck Driver
Continental Logistics Services Inc
02.2012 - 04.2014
O/O
Balkan Express LLC
04.2011 - 02.2012
Associate in Arts (A.A.) - Core Curriculum
TCC
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