Dino Pala
Miami,FL
Summary
Ambitious Bar Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving and customer service skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Implementation Consultant
Oracle
10.2022 - Current
- Configured implementation parameters based on customer requests for POS .
- Configured, installed and handled troubleshooting tasks for Simphony F&B Software and Hardware.
- Documented specialized data and requirements to address business demands.
- Traveled to customer facilities to inspect initial implementation of Simphony F&B Software, configuring parameters and fixing initial issues in order to have the best performing POSs .
Owner/Trainer
Bartenders Lab
12.2021 - Current
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build soft and hard skills.
- Managed day-to-day business operations.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Established goals for courses with organized outlines and detailed lessons.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
Bar Manager
Bokan @ Novotel Hotel, Canary Wharf, London
10.2018 - 10.2020
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Bar Supervisor
Ella Canta @ Intercontinental Hotel London
07.2017 - 10.2018
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Poured and prepared mixed drinks for over 300 customers daily.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Completed bar opening and closing procedures.
Head Bartender
MO Bar @ Mandarin Oriental, Knightsbridge, London
09.2016 - 07.2017
- Closed out cash register and prepared cashier report at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
F&B Supervisor
Cambrils Playa@ H10 Hotels
04.2016 - 10.2016
- Managed bar and wait staff and directed hiring program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Analyzed beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
F&B Trainee Manager
W Barcelona @ W Hotels, Barcelona
07.2015 - 01.2016
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Cross-trained in management position through different venues to support staff and meet customer needs and demands.
Head Bartender
Coast To Coast Restaurant, Brighton
03.2013 - 10.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Closed out cash register and prepared cashier report at close of business.
Education
MBA - Hotel Business Management
Luiss Carli University
Rome12.2015
Bachelor of Applied Science - Political Science
Università Di Sassari
Sassari, Italy06.2013
Skills
- Operational Efficiency
- Configuration and Management
- Staff Mentoring & Training
- Staff & Shift Scheduling
- Proficiency in Mixology
- Team Leadership
- Menu Updating
- Software Release and Rollout
- Guest Satisfaction
- Cocktail Knowledge
- POS Terminal Operation
- Food and Beverage Management
Certification
- WSET Spirits Level 2, 2021
- WSET Spirits Level 1, 2020
- Mixology Course, The Bartenders Sassari, 2017
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Timeline
Implementation Consultant
Oracle
10.2022 - Current
Owner/Trainer
Bartenders Lab
12.2021 - Current
Bar Manager
Bokan @ Novotel Hotel, Canary Wharf, London
10.2018 - 10.2020
Bar Supervisor
Ella Canta @ Intercontinental Hotel London
07.2017 - 10.2018
Head Bartender
MO Bar @ Mandarin Oriental, Knightsbridge, London
09.2016 - 07.2017
F&B Supervisor
Cambrils Playa@ H10 Hotels
04.2016 - 10.2016
F&B Trainee Manager
W Barcelona @ W Hotels, Barcelona
07.2015 - 01.2016
Head Bartender
Coast To Coast Restaurant, Brighton
03.2013 - 10.2013
MBA - Hotel Business Management
Luiss Carli University
Bachelor of Applied Science - Political Science
Università Di Sassari