Dino Tirro
Revere,MA
Summary
Compassionate Housing Specialist with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Multi-tasker, reliable and a quick learner. Always looking for a challenge
Overview
8
8
years of professional experience
Work History
Housing Case Manager
Metro Housing Boston
01.2022 - Current
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
Benefits Specialist
FMLA
02.2020 - 06.2022
- Increased employee satisfaction by implementing comprehensive benefits programs and initiatives.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Negotiated cost-effective contracts with insurance carriers, resulting in significant savings for the company.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Developed tailored benefits packages for new hires, contributing to successful recruitment efforts.
- Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Provided support during mergers or acquisitions by assisting in the integration of disparate benefits programs into a unified offering for all employees.
- Coordinated wellness programs that contributed to healthier work environments and increased productivity levels among staff members.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Partnered with vendors to provide employee training on various topics such as retirement planning or health management strategies, empowering staff members to make informed decisions about their personal wellbeing.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into FMLA system
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Built relationships with vendors to foster quality service delivery.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Developed comprehensive benefits packages to improve employee satisfaction and retention.
- Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
- Administered performance-based incentive and bonus plans, encouraging employee excellence.
- Assisted with design and implementation of various employee benefits programs.
- Researched and analyzed wage, salary and other industry trends.
Colocation Case Manager
Metro Housing Boston
06.2021 - 01.2022
- Worked on 4 different site locations with outside agency's we contracted with.
- 4 days a week I was on site @ a contract location
- Housing applications completed such as MRVP CHAMPS PROJECT BASED PROJECT BASED MRVP SECTION 8 LOW INCOME AND AFFORDABLE HOUSING
- LIHTC, VASH, SIPS AND CoC experience
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Cashier
Home Depot
10.2015 - 03.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained and mentored new sales representatives.
- Upsold additional products and services to customers, increasing revenue.
- Tallied cash drawer at beginning and end of each work shift.
- Addressed customer needs and made product recommendations to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
Associate of Business Administration - Business Administration And Management
Bunker Hill Community College
Charlestown, MA04.2025
High School Diploma -
Revere High School
Revere, MA06.2000
Skills
- Community Outreach
- Computer Literacy
- Event Planning
- Project Management
- Policy Knowledge
- Housing Assessment
- Multicultural Sensitivity
- Decision Making
- Client Advocacy
- Time Management
- Case Management
- Conflict Resolution
- Program Development
- Data Analysis
- Goal Setting
- Grant Writing
- Networking Abilities
- Crisis Intervention
- Supportive Counseling
- Problem Solving
- Active Listening
- Empathy and Compassion
- Organizational Skills
- Treatment Plan Modification
- Resource Coordination
- Team Collaboration
- Public Speaking
- Dependency Recovery
- Crisis Resolution
- Problem-Solving
- Community Resource Referral
- Originality and Creativity
- Client Needs Assessment
- Progress Monitoring
- Critical Thinking
- Patient Evaluation
- Social History Intake Procedures
- Schedule Coordination
- Decision-Making
- Relationship Building
- Counseling
- Managing Records
- Word Processing
- Database Software
- Electronic Medical Record Software
- Referral Coordination
- High-Risk Populations Identification
- Assessing Needs
- Documentation and Recordkeeping
- Work Planning and Prioritization
- Quality Assessment
Languages
Spanish
Native or Bilingual
Timeline
Housing Case Manager
Metro Housing Boston
01.2022 - Current
Colocation Case Manager
Metro Housing Boston
06.2021 - 01.2022
Benefits Specialist
FMLA
02.2020 - 06.2022
Cashier
Home Depot
10.2015 - 03.2019
Associate of Business Administration - Business Administration And Management
Bunker Hill Community College
High School Diploma -
Revere High School
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