DINO WEST
Santa Clara,CA
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Professional
Sleep Number
07.2023 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Assistant Store Manager
Avocado
09.2022 - 07.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Retail Store Supervisor
Casper
08.2021 - 09.2022
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Determined layout of store merchandise for visual appeal to consumers.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.
- Developed a high-performing team by providing ongoing coaching, training, and performance evaluations.
- Maintained a visually appealing store environment through regular cleaning, organization, and merchandise presentation updates.
Sales Associate
Purple
01.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Business -
West Valley College
01.2020
Skills
- Sales consultation
- Cold-calling
- Closing Techniques
- Performance Tracking
- Lead Generation
- Objection handling
- Sales expertise
- Upselling and Cross Selling
- Customer Relationship Building
- Interpersonal communication skills
- Sales and marketing strategies
- Sales strategy development
Certification
Real Estate License
Personal Information
Title: SALES MANAGER
References
References available upon request
Timeline
Sales Professional
Sleep Number
07.2023 - Current
Assistant Store Manager
Avocado
09.2022 - 07.2023
Retail Store Supervisor
Casper
08.2021 - 09.2022
Sales Associate
Purple
01.2020 - 08.2021
Business -
West Valley College