Dino Alfred De Ausen
Glendale,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Hyatt Place Glendale
09.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
Breakfast Attendant
Hyatt Place Glendale
04.2024 - Current
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Collaborated with fellow team members to maintain smooth operations during busy breakfast hours.
- Proactively sought feedback from guests regarding their experience, using it constructively to improve future service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Arranged tables and chairs for special occasions and events.
Lobby Attendant
Hyatt Place Glendale
03.2024 - Current
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
- Provided accurate directions and local recommendations to guests, supporting their overall enjoyment during their stay.
- Received commendations from management for consistently going above and beyond in assisting guests with special requests or needs.
- Assisted in setting up event spaces within the hotel, contributing to successful meetings and conferences held onsite.
- Participated in hotel-wide safety drills and training sessions, maintaining preparedness for emergency situations.
- Developed strong rapport with regular guests through attentive service and personalized interactions, fostering loyalty to the establishment.
- Ensured timely restocking of essential lobby supplies such as newspapers, brochures, and refreshments for guest convenience.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Greeted customers with smile and provided friendly, knowledgeable service.
Housekeeping Room Attendant
Hyatt Place Glendale
11.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Blood Drive Volunteer
School Event In Partnership With JBL Hospital
06.2023 - 06.2023
- Monitored patient progress and reported changes to healthcare professionals.
- Disinfected tools, equipment and surfaces between patients.
- Completed necessary reports and documentation on time and to specifications.
- Cleaned and set up rooms in preparation for patient appointments.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
Handyman Helper
06.2019 - 10.2019
- Performed minor wall repair and installed drywall.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Painted walls, ceilings and other surfaces.
- Operated variety of power tools and hand tools.
- Followed safety protocols on job sites.
- Maintained tools and equipment in good working condition.
Handyman Helper
09.2018 - 10.2018
- Performed minor wall repair and installed drywall.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Painted walls, ceilings and other surfaces.
- Operated variety of power tools and hand tools.
- Followed safety protocols on job sites.
- Maintained tools and equipment in good working condition.
Food Process Worker
Family Business
03.2017 - 08.2018
- Monitored supplies and maintained optimal levels for production requirements.
- Mixed batches according to standardized preparations.
- Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.
- Stirred and mixed recipe ingredients with proper cautions and attention to detail to avoid over mixing.
- Kept work areas neat, clean and properly sanitized.
- Maintained clean work areas for optimal food quality.
Education
Bachelor of Science - Medical Technology
Philippine Rehabilitation Institute
Guagua, Pampanga, PhilippinesCulinary Arts
International School For Culinary Arts And Hotel M
Angeles, Pampanga, PhilippinesBachelor of Science - Civil Engineering
Holy Angel University
Angeles, Pampanga, PhilippinesHigh School Diploma -
St. Mary's Academy
Guagua, Pampanga, PhilippinesHigh School
Guagua National Colleges
Guagua, Pampanga, PhilippinesSkills
- Problem-Solving
- Active Listening
- Verbal Communication
- Positive Attitude
- Product Labeling
- Cleaning and Organization
- Cooking
Timeline
Housekeeping Supervisor
Hyatt Place Glendale
09.2024 - Current
Breakfast Attendant
Hyatt Place Glendale
04.2024 - Current
Lobby Attendant
Hyatt Place Glendale
03.2024 - Current
Housekeeping Room Attendant
Hyatt Place Glendale
11.2023 - Current
Blood Drive Volunteer
School Event In Partnership With JBL Hospital
06.2023 - 06.2023
Handyman Helper
06.2019 - 10.2019
Handyman Helper
09.2018 - 10.2018
Food Process Worker
Family Business
03.2017 - 08.2018
Bachelor of Science - Medical Technology
Philippine Rehabilitation Institute
Culinary Arts
International School For Culinary Arts And Hotel M
Bachelor of Science - Civil Engineering
Holy Angel University
High School Diploma -
St. Mary's Academy
High School
Guagua National Colleges
Languages
English
Awards
- "Customer Centric Award" was awarded on the 13th of September 2024 during the celebration of the Housekeeping Week.
- Employee of the Month of June 2024 was awarded on 12th of July 2024
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