Dinora Hernandez

The pandemic and moving away from my hometown changed my life drastically. I decided to focus on being a Housewife and A stay at home mother. Though its been a nice break from working i feel ready to come back into the workforce.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Collected and authorized payments of guests.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Used POS system to enter orders, process payments and issue receipts.

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Checked identification for minimum age for sale of alcoholic beverages.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Inspected dishes and utensils for cleanliness.
• Collected orders and relayed them to bartenders quickly and accurately.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Set up glassware, liquor and other necessary supplies for special events.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Managed cash and bar revenue during special promotions or sporting events.
• Decreased waste, following strict recipes and drink measurement protocol.

• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Increased sales significantly by upselling higher-end products to customers.
• Checked guests' identification before serving alcoholic beverages.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Inspected dishes and utensils for cleanliness.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

• Operated cash drawer balancing credit card and debit payments via PCOS systems, providing accurate charges and credits.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Connected with customers to support positive transaction experiences and address service concerns.
• Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
• Provided warranty information to customers purchasing covered items and services.
• Assisted customers by answering questions and fulfilling requests.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Increased sales by offering advice on purchases and promoting additional products.
• Kept shelves stocked with popular items by tracking trends and requesting new orders.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Processed product returns and assisted customers with other selections.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Educated associates on market trends and stayed up-to-date on forecasts.

• Assisted counter staff in packing ready orders and distributing to customers.
• Made change and issued receipts or tickets to customers for each transaction.
• Maintained current knowledge of pre-check and cashiering procedures.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Replenished serving stations with fresh food and cleaned up spills.
• Brewed coffee and tea and changed out drink station syrups.
• Completed milkshakes and ice cream desserts for customers.
• Observed customer purchases in line and differentiated between standard portions.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.