Dinora Mendez
Boynton Beach,Florida
Summary
Hardworking and passionate Account Manager with strong organizational skills and a detail-orientated team player. Experienced in carpentry, electrical and plumbing trades. Successful at managing multiple priorities and tasks with a positive attitude. Eager to start a new chapter in the career force and ambitious to learn and grow within the industry.
Overview
4
4
years of professional experience
Work History
Account Manager
Global Facility Management & Construction
08.2019 - Current
- Serve as point of contact for accounts such as Michael Kors, Jimmy Choo, Versace, and Nespresso all while providing excellent customer service and building strong relationships.
- Coordinate with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Manage progress of contractors work from start to completion to ensure satisfaction of client request.
- Negotiate with vendors to secure cost-effective pricing for facility-related services, acting in the client's best interest.
- Lead bi-weekly and weekly meetings for clients to provide updates and present reports on all active repair work orders.
- Actively monitor emergency tickets throughout the day to ensure forward progress is being made.
- Review proposals and approve margins within approval range; escalate margin review to next level as needed.
- Monitor overdue follow ups and escalate when needed.
- Communicate with vendors and contractors, clients, and store managers on a daily via email, phone calls, and third party platforms.
Education
Bachelor of Arts - Communications
SUNY College At Cortland
Cortland, NY05.2019
Skills
- Account Management
- Time Management
- Customer Satisfaction
- Vendor Management
- Managing Multiple Tasks
- Verbal and Written Communication
- Work Orders
- Attention To Detail
- Time Management
- Proficient in Excel
- Microsoft Office
- Strong Customer Orientation and Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
Global Facility Management & Construction
08.2019 - Current
Bachelor of Arts - Communications
SUNY College At Cortland
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