Dinora Najera
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Team Lead
Whataburger
12.2020 - Current
- Train new team members by relaying information on company procedures and safety requirements.
- Work different stations to provide optimal coverage and meet production goals.
- Labor Deployment, Cash Handling, Inventory Management
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
Customer Outreach Representative
Association Healthcare Management
08.2021 - 04.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers in navigating websites, tools and apps to encourage and enable self-sufficiency.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Agent Representative
Freeway Insurance Agency
08.2019 - 08.2021
- Sought out new clients and developed client relationships through direct referrals, lead databases and cold calling.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Sold over $3,500 monthly increasing department revenue and exceeding monthly sales goals.
Customer Service Representative
PLS
01.2018 - 03.2019
- Ensured all transactions are compliant with federal, state, and local regulations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Promoted available products and services to customers during service, account management, and order calls.
Education
High School Diploma -
St. Michaels Learning Academy
Houston06.2019
Skills
- Microsoft Office
- Bilingual - English, Spanish
- Interpersonal Communication
- Customer Service/Retention
Timeline
Customer Outreach Representative
Association Healthcare Management
08.2021 - 04.2023
Team Lead
Whataburger
12.2020 - Current
Sales Agent Representative
Freeway Insurance Agency
08.2019 - 08.2021
Customer Service Representative
PLS
01.2018 - 03.2019
High School Diploma -
St. Michaels Learning Academy