Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dinora Najera

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Team Lead

Whataburger
12.2020 - Current
  • Train new team members by relaying information on company procedures and safety requirements.
  • Work different stations to provide optimal coverage and meet production goals.
  • Labor Deployment, Cash Handling, Inventory Management
  • Optimize customer experience by delivering superior services and effectively troubleshooting issues.

Customer Outreach Representative

Association Healthcare Management
08.2021 - 04.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted customers in navigating websites, tools and apps to encourage and enable self-sufficiency.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.


Sales Agent Representative

Freeway Insurance Agency
08.2019 - 08.2021
  • Sought out new clients and developed client relationships through direct referrals, lead databases and cold calling.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Sold over $3,500 monthly increasing department revenue and exceeding monthly sales goals.

Customer Service Representative

PLS
01.2018 - 03.2019
  • Ensured all transactions are compliant with federal, state, and local regulations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Promoted available products and services to customers during service, account management, and order calls.

Education

High School Diploma -

St. Michaels Learning Academy
Houston
06.2019

Skills

  • Microsoft Office
  • Bilingual - English, Spanish
  • Interpersonal Communication
  • Customer Service/Retention

Timeline

Customer Outreach Representative

Association Healthcare Management
08.2021 - 04.2023

Team Lead

Whataburger
12.2020 - Current

Sales Agent Representative

Freeway Insurance Agency
08.2019 - 08.2021

Customer Service Representative

PLS
01.2018 - 03.2019

High School Diploma -

St. Michaels Learning Academy
Dinora Najera