Dinora Rabadan
Round Lake,IL
Summary
Dynamic Assistant Manager with a proven track record at Shell/Circle K, excelling in inventory management and employee training. Enhanced customer satisfaction through effective problem-solving and operational efficiency, leading to increased sales. Skilled in cash handling and fostering a collaborative team environment, driving performance and engagement.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Shell/Circle K
02.2018 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Bucky's (Now Known as Casey's)
11.2013 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved operational efficiency by adopting new technology for inventory management.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
High School Diploma -
Mexico
MexicoSkills
- Inventory management
- Cash handling
- Sales analysis
- Employee training
- Customer service
- Performance evaluation
- Staff recruitment
- Problem solving
- Vendor coordination
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Shell/Circle K
02.2018 - 02.2025
Assistant Manager
Bucky's (Now Known as Casey's)
11.2013 - 02.2018
High School Diploma -
Mexico
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