Dinorah Bond
Rochester,MN
Summary
Dynamic administrative professional with a proven track record at Farm Bureau Financial Services, excelling in customer service and data entry. Adept at building strong client relationships and enhancing satisfaction through effective communication and problem-solving. Recognized for maintaining confidentiality and delivering exceptional support, ensuring seamless office operations.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Farm Bureau Financial Services
12.2023 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Representative
Spectrum
04.2023 - 08.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Advocate
Women's Shelter
04.2018 - 12.2021
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Education
Bachelor of Arts - Sociology
Central Washington University
Ellensburg, WA09-1988
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Accomplishments
- Recognized by customers and when I was a customer service representative for Spectrum for expedient and effective service.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Timeline
Administrative Assistant
Farm Bureau Financial Services
12.2023 - 04.2025
Representative
Spectrum
04.2023 - 08.2024
Advocate
Women's Shelter
04.2018 - 12.2021
Bachelor of Arts - Sociology
Central Washington University
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