Dinorah Ramirez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Valvoline Instant Oil
San Angelo, TX
01.2024 - 01.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Shoe Sales Representative
Dillards Department Store
San Angelo, TX
08.2021 - 01.2024
- Provided excellent customer service by responding promptly to customer inquiries.
- Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
- Stocked, organized and arranged new merchandise displays on sales floor.
- Assisted customers with finding their correct shoe size.
- Unloaded deliveries from truck and placed items on appropriate shelves.
Assistant Manager
James Avery Craftsmen
San Angelo, TX
03.2021 - 09.2021
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Completed inventory audits to identify losses and project demand.
Education
GED -
Central High School
San Angelo, TX05-1999
Some College (No Degree) - Truck And Bus Driving
KLLM
Lancaster, TXSkills
- Operations Oversight
- Store Organization
- Records Management
- Mentoring and Coaching
- Issue Resolution
- Safe Driving Practices
- Accurate Record Keeping
- Route Planning Expertise
- Vehicle Maintenance and Repair
- Problem-Solving Capabilities
- Hydraulics
- Customer-Oriented
Certification
- I currently have my CLP (Combination License Permit), I had to order a new birth certificate and after I get it back I will be able to go to DPS and get my CDL.
Timeline
Assistant Store Manager
Valvoline Instant Oil
01.2024 - 01.2024
Shoe Sales Representative
Dillards Department Store
08.2021 - 01.2024
Assistant Manager
James Avery Craftsmen
03.2021 - 09.2021
GED -
Central High School
Some College (No Degree) - Truck And Bus Driving
KLLM