Dinorah Rangel
McAllen,Texas
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Responsible Waitress with 16 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Bert Ogden Arena
Edinburg , TX
2017.05 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Created and managed annual operating budget for the department.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Formed and sustained strategic relationships with clients.
- Recruited, hired, and trained new staff members according to organizational standards.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated with other departments to ensure successful delivery of services.
Waitress Supervisor
Sweet Temptations
McAllen , Texas
2020.07 - Current
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delegated work to staff, setting priorities and goals.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided exceptional service to high volume of daily customers.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Monitored cash register operations during shifts for accuracy of transactions.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
Bachelor of Aviation - Aviation
Instituto Tecnico De Sobrecargo De Aviacion
Mexico1992-06
Skills
- Food Service
- Outstanding Customer Service
- Creative Mixology
- Marketing and Sales Experience
- Customer Service
- Cocktail List Development
- Menu Knowledge
- Inventory
- Responsible Alcohol Service
- Sales Expertise
- New Hire Training
- Order Management
- Handling Difficult Customers
- Maintaining a Clean Bar
- Wine and Liquor Expertise
- Organizational Ability
- Point of Sale Systems
- Courteous
- Anticipating Guest Needs
- Customer Service Expertise
Certification
- Food Handlers
- TABC
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Waitress Supervisor
Sweet Temptations
2020.07 - Current
Bartender
Bert Ogden Arena
2017.05 - Current
Bachelor of Aviation - Aviation
Instituto Tecnico De Sobrecargo De Aviacion
- Food Handlers
- TABC
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