DINORY SERRANO
Forest
Summary
Foreign-educated dentist eager to learn and grow in the dental field. Currently preparing for the INBDE test as a starting point for career reevaluation. Actively exploring various areas since moving to this country, consistently challenging myself to grow personally and professionally. Dentistry is my true passion, finding immense fulfillment in helping others. Excited about contributing skills and being a valuable part of a dental office and its team.
Overview
6
6
years of professional experience
Work History
Personal Associate Banker
Wells Fargo & Company
05.2023 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed, and updated accounts for customers.
Manager Assistant
IHOP
02.2023 - Current
- Developed strategy to increase sales and drive profits
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Used customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Shift Leader
Source4
02.2022 - 05.2022
- Frequently inspected production area to verify proper equipment operation
- Generated reports detailing findings
- Trained new employees and delegated daily tasks and responsibilities
- Followed work orders at the assembly department and made sure the job was done within the time frame required
- Made sure employees followed all instructions correctly in order to achieve the goal
General Dentist
LeodentalFlex
09.2020 - 12.2021
- educate patients on proper oral hygiene technique, and provide oral hygiene instructions.
- conduct oral examination, including visual inspections, X-rays, and other diagnostic test to identify any dental issues.
- perform regular procedures such as cleanings, fillings, and simple extractions.
- Provided emergency dental care services minimizing pain and discomfort during off-hours appointments.
- Collaborated with specialists such as orthodontists or periodontists when necessary for optimal patient outcomes.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Enhanced patient satisfaction with personalized treatment plans tailored to individual needs and preferences.
- Developed long-lasting relationships with patients by providing compassionate care and addressing concerns promptly.
General Dentist
Department of Public Health of Ecuador
09.2019 - 09.2020
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease
- Conducted thorough patient examinations while screening for jaw and tongue cancers by inspecting teeth and soft oral tissues
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa
- Reviewed patient health history and performed checkups to assess current issues
- Defined and enforced dental office policies and procedures
- Participated actively within community events promoting oral health awareness and offering dental screenings, highlighting the importance of preventive care measures in underserved community schools.
- Educated patients on proper oral hygiene practices, leading to improved overall oral health.
- Performed various dental procedures for a diverse clientele, including fillings, cleanings, topical Fluor application , simple extractions, and emergency treatment.
- Provided emergency dental care services minimizing pain and discomfort during off-hours appointments.
- Advised patients on appropriate treatment for pain and gave specific home care instructions.
Education
Bachelor of Science - Dentistry (Dentist)
Santa Maria University
Venezuela09.2017
Dentistry - Pre-Dentistry
Santa Maria University
11.2011
High School Diploma -
Santa Monica High School
06.2010
Sprott Shaw Language College
CanadaSkills
- Team collaboration
- Patient relations
- Oral hygiene education
- Patient education
- Excellence in patient care and team development
- Open to professional growth
- Outgoing personality
- Adaptability
- excellent communication skills
- love to work with people and always open to learn
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Personal Associate Banker
Wells Fargo & Company
05.2023 - Current
Manager Assistant
IHOP
02.2023 - Current
Shift Leader
Source4
02.2022 - 05.2022
General Dentist
LeodentalFlex
09.2020 - 12.2021
General Dentist
Department of Public Health of Ecuador
09.2019 - 09.2020
High School Diploma -
Santa Monica High School
Bachelor of Science - Dentistry (Dentist)
Santa Maria University
Dentistry - Pre-Dentistry
Santa Maria University
Sprott Shaw Language College
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