Dinyah Dixon
Howell
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Central State Hospital
Freehold
04.2024 - 03.2025
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Completed day-to-day duties accurately and efficiently.
- Communicated with patients with compassion while keeping medical information private.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Hospitality Aide
Bartley Healthcare
Township of Jackson
05.2023 - 12.2024
- Provided physical support to assist patients with bathing, dressing and toileting.
- Monitored vital signs such as temperature, pulse rate and respiration rate under direction from nurses.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Negotiated contracts with vendors and service providers to reduce operational costs.`
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Answered call lights promptly and responded to patient requests for assistance.
Receptionist/Office Assistant
Coastal Learning Center
Township of Howell
05.2022 - 06.2023
- Greeting clients, answering phones, taking messages, managing email and mail correspondence, and calendaring
Customer Service Associate
HomeGoods
Township of Howell
09.2022 - 02.2023
- Answered customer inquiries regarding product features, pricing, and availability.
- Solicited sales from customers by identifying product needs and locating merchandise.
- Answered telephone to give callers store information and look up order details.
- Greeted customers to determine wants or needs.
Customer Service
Panera Bread
Township of Howell
06.2020 - 04.2021
- Greet and assist customers with their customized orders, Help assist customers with any questions and concerns, transfer incoming calls to the appropriate department and meal preparation
Education
Junior High School Education -
Freehold Twp High School
Township of Howell, NJ06.2023
Certificate - Certifed Medical Assistant
American Institute-Toms River
Toms River, NJSkills
- Customer service
- Meal Preparation
- Childcare
- Appointment scheduling
- Front desk
- Typing
- Microsoft Excel
- Microsoft Word
- Organizational skills
- Administrative experience
- Computer skills
- Time management
- Social media management
- Google Docs
- Microsoft Office
- Communication skills
- Windows
- Patient service
- Sales
- Customer support
- Guest services
- Office experience
- Photography
- Leadership
- Cataloging
- Phone etiquette
- Medical terminology
- Data Entry
- Adobe Illustrator
- Manufacturing
- Social media marketing
- HIPAA
- Cash handling
- Cash register
- POS
- Math
- Basic math
- QuickBooks
- Working with people with disabilities
- Working with people with developmental disabilities
- Medical administrative support
- Medical office experience
- Medical receptionist
- Bookkeeping
- Computer literacy
- Workers' compensation
- Workers' compensation law
- Dental receptionist
- Transcription
- Dental office experience
- Management
- Retail math
- Google Suite
- Bilingual
- Spanish
- Epic
- Filing
- Writing skills
- Word processing
- Multi-line phone systems
- Office management
- Retail sales
- Research
- Marketing
- Data entry
- Prospecting
- Database management
- Insurance plan verification
- Insurance benefits verification
- Insurance billing
- Insurance coverage verification
- Coordination and scheduling
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hours4-day work weekTimeline
Insurance Verification Specialist
Central State Hospital
04.2024 - 03.2025
Hospitality Aide
Bartley Healthcare
05.2023 - 12.2024
Customer Service Associate
HomeGoods
09.2022 - 02.2023
Receptionist/Office Assistant
Coastal Learning Center
05.2022 - 06.2023
Customer Service
Panera Bread
06.2020 - 04.2021
Junior High School Education -
Freehold Twp High School
Certificate - Certifed Medical Assistant
American Institute-Toms River
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