Diocelina Acosta
Fallbrook,CA
Summary
Empathetic and responsible professional with extensive experience in customer service and healthcare scheduling. Proven ability to manage inquiries and facilitate smooth operations, ensuring patient satisfaction and compliance with confidentiality regulations.
Overview
20
20
years of professional experience
Work History
Playground Supervisor
Fallbrook Union Elementary School District
Fallbrook, CA
08.2023 - 01.2024
- Supervised student activities to ensure safety during playtime and organized games.
- Monitored playground equipment for maintenance needs and reported issues promptly.
- Enforced school policies to promote positive behavior among students during recess.
- Assisted in conflict resolution among students, fostering a collaborative environment.
Appointment Clerk
Rancho Family Medical Group
Fallbrook, CA
09.2020 - 07.2021
- Scheduled patient appointments efficiently using electronic health record systems.
- Managed phone inquiries and provided accurate information to patients regarding services.
- Coordinated with healthcare providers to ensure timely appointment availability.
- Maintained patient records, ensuring confidentiality and compliance with regulations.
Front Desk Receptionist
Fallbrook Eyecare Center
Fallbrook, CA
07.2016 - 09.2020
- Managed patient scheduling, ensuring efficient use of appointment slots and minimizing wait times.
- Assisted with insurance verification, facilitating smooth billing processes for patients and providers.
- Handled multi-line phone system, addressing inquiries and directing calls to appropriate staff members.
- Maintained organized front desk area, enhancing overall office efficiency and professional appearance.
Cashier
Fallbrook Car Wash
Fallbrook, CA
04.2004 - 07.2016
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash drawer, ensuring balanced funds at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on cash handling procedures and customer interaction techniques.
Education
GED -
Palomar College
San Marcos, CAHigh School Diploma -
Oasis High School
Fallbrook, CA06-2005
Skills
- Patience and empathy
- Leadership qualities
- Child supervision
- Safety awareness
- Excellent Customer service skills
- Professional phone etiquette
- Bilingual
- Responsible and on time
Timeline
Playground Supervisor
Fallbrook Union Elementary School District
08.2023 - 01.2024
Appointment Clerk
Rancho Family Medical Group
09.2020 - 07.2021
Front Desk Receptionist
Fallbrook Eyecare Center
07.2016 - 09.2020
Cashier
Fallbrook Car Wash
04.2004 - 07.2016
GED -
Palomar College
High School Diploma -
Oasis High School