Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diocelina Correa

Columbia,SC

Summary

Dedicated and detail oriented with extensive experience in procurement, supply chain management, and vendor relations, seeking to leverage expertise in order management, purchase requisitions, and vendor dispute resolution. Demonstrated ability to manage complex workflows, resolve discrepancies, and build strong relationships with internal and external colleagues. Skilled in the use of Microsoft Office Suite (Excel, Word, etc). Highly proficient in managing purchase orders, ensuring timely deliveries, and handling invoice reconciliation with a focus on cost control and efficiency. Strong problem solving, negotiation, and communication skills, with a proven ability to collaborate across departments and handle multiple priorities in fast paced environments.

Overview

17
17
years of professional experience

Work History

Premium Auditor

PIE Insurance
11.2023 - Current
  • Manage multiple audit assignments by receiving and processing inbound requests, performing detailed reviews of federal filings, workers' compensation insurance, and financial documents.
  • Resolve discrepancies in customer files by working with insured parties and agents to ensure completeness of required documentation.
  • Navigate various systems and databases to update and reconcile information, supporting the resolution of audit disputes with accurate, clear communication. Systems included Salesforce, Nexus, Insurity, NCCI, PAAS.
  • Process policy endorsements and manage changes using Insurity, while collaborating with underwriting to ensure accurate adjustments.
  • Maintain a high level of attention to detail while multitasking with various web-based applications and systems, ensuring high-quality audit processing.

Commercial Lines Bilingual Specialist/Promoted to Adjuster

Progressive Casualty Insurance
03.2022 - 05.2023
  • Managed inbound requests for policy updates, new business openings, and compliance verifications using multiple state specific systems (FMCSA, SAFER, OSHA).
  • Successfully negotiated and resolved customer inquiries related to policy coverage, ensuring alignment with legal regulations and business needs.
  • Acted as the primary point of contact for Spanish-speaking clients, providing clear communication to enhance customer relationships and ensure satisfaction.
  • Collaborated with internal teams to streamline workflow, ensuring high efficiency in handling requests and processing claims.
  • Made contact with insureds or third parties to take first notice of loss statements. Determined fault using information provided along with conducting investigations. Managed cases to ensure quick handle time for claims. Arranged repairs and set up car rentals. Follow up with clients in a timely manner. Process and approve payment for loss.

Operations Manager/Sr Teller

First Horizon Bank
01.2021 - 12.2021
  • Responsible for overseeing branch audits and cash management, ensuring compliance with operational standards and facilitating smooth daily operations.
  • Balanced branch vault on a daily basis. Placed weekly cash orders and managed cash shipments.
  • Handled vendor relationships, including placing orders for branch supplies and negotiating pricing and terms to ensure cost-effectiveness.
  • Acted as the first point of escalation for customer issues, resolving problems promptly and maintaining a high level of service.
  • Led a team of tellers, developing new procedures for operational efficiency, and coached team members to ensure adherence to compliance standards.
  • Promoted special product offers. Ensured team met and exceeded sales goals.

Lead Teller (Bilingual)

Wells Fargo
01.2018 - 12.2019
  • Managed high-volume transactions with a focus on accuracy and speed in a fast-paced branch setting.
  • Developed new procedures for drive-through operations to improve transaction accuracy and customer service.
  • Managed customer relationships and provided guidance on services to meet customer needs, leveraging a strong understanding of financial products.

Office Manager

J Correa Electrical Co
07.2008 - 04.2018
  • Handled procurement of materials and equipment from suppliers, negotiating terms to ensure quality and cost-effectiveness in meeting business needs.
  • Reconciled purchase orders with deliveries and invoices, ensuring accuracy in financial reporting and reducing discrepancies.
  • Managed scheduling, permitting, and logistics for construction projects, demonstrating strong attention to detail and the ability to multitask.
  • Led cross-functional teams to streamline operations and improve efficiency, reducing costs and improving service delivery timelines.

Education

High School Diploma -

Brookland Cayce High School
Cayce, SC

Skills

  • Vendor management
  • Purchase orders
  • Inventory control
  • Reconciliation
  • Dispute Resolution
  • Ability to build long-term relationships
  • Skilled in negotiating favorable terms
  • Excellent problem solving
  • Data interpretation
  • Accounting expertise
  • Process evaluations
  • Risk mitigation strategies
  • Financial records review
  • Audit
  • Claims
  • SOP adherence
  • Quality assurance
  • Compliance adherence
  • Forecasting
  • Profits and losses tracking
  • Multitasking and organization
  • Risk assessment
  • Finance
  • Process improvement
  • Project management
  • Time management

Timeline

Premium Auditor

PIE Insurance
11.2023 - Current

Commercial Lines Bilingual Specialist/Promoted to Adjuster

Progressive Casualty Insurance
03.2022 - 05.2023

Operations Manager/Sr Teller

First Horizon Bank
01.2021 - 12.2021

Lead Teller (Bilingual)

Wells Fargo
01.2018 - 12.2019

Office Manager

J Correa Electrical Co
07.2008 - 04.2018

High School Diploma -

Brookland Cayce High School
Diocelina Correa