Diocelina Gonzalez
Hialeah,FL
Summary
Detail-oriented File Room Clerk offering strong organization and time management skills. Adept at reviewing and sorting documents quickly and accurately. Hardworking individual thriving in environments with little to no supervision.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
21
21
years of professional experience
Work History
File Room Clerk
Ross Dress for Less
Miami Beach, FL
08.2017 - Current
- Maintained and organized records filing systems for documents, correspondence, reports, and other materials.
- Processed incoming and outgoing mail by sorting, distributing, tracking, and logging items.
- Scanned documents into electronic filing system to ensure proper storage of information.
- Assisted with the preparation of files for offsite storage or destruction.
Cashier
Ross Dress for Less
Miami Beach, FL
08.2017 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
Realtor Sales Associate
Venezuela Star
Venezuela, FL
09.2002 - 01.2015
- Assisted clients in identifying their needs and preferences for a home purchase.
- Provided detailed information on the local real estate market conditions to buyers and sellers.
- Conducted open houses, home showings, and property inspections.
- Advised clients on how to best stage their homes for sale or rent.
- Developed marketing plans for listings including advertising campaigns and open house events.
Skills
- Data Security
- File Management
- Organizational Skills
- File/Records Maintenance
- Document Scanning
- Cash Handling
- Drawer Balancing
- Returns Processing
- Payment Collection
- Product Recommendations
- Inbound and Outbound Calling
- Information Security
- Product Knowledge
- Appointment Scheduling
- Scheduling
- Complaint Resolution
- Analytical Abilities
Timeline
File Room Clerk
Ross Dress for Less
08.2017 - Current
Cashier
Ross Dress for Less
08.2017 - Current
Realtor Sales Associate
Venezuela Star
09.2002 - 01.2015