Diogenes Alejandro De La Cruz

• Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
• Enhanced network performance by troubleshooting and resolving complex VSAT communication issues..
• Demonstrated strong problem-solving skills when faced with unexpected technical challenges during VSAT installations or repairs.

• Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
• Optimized client experiences by tailoring custom installations based on individual needs and preferences.
• Maximized customer satisfaction by addressing questions and concerns promptly during installations.
• Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

• As a second role was supporting access control,
radio trunk system, so on

•In charge of all network devices such as router, switches, firewall, including servers, .

• Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
• Optimized client experiences by tailoring custom installations based on individual needs and preferences.
• Maximized customer satisfaction by addressing questions and concerns promptly during installations.
• Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.

• Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
• Optimized client experiences by tailoring custom installations based on individual needs and preferences.
• Maximized customer satisfaction by addressing questions and concerns promptly during installations.
• Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.

• Developed a deep understanding of emerging trends in telecommunication technology to stay current on best practices related to PBX systems.
• Improved system reliability by identifying potential vulnerabilities and implementing necessary security measures.
• Trained junior technicians in proper installation techniques, maintenance procedures, and troubleshooting methods for PBX equipment.
• Optimized system performance with regular software updates, hardware upgrades, and fine-tuning of settings.
• Enhanced customer satisfaction by efficiently installing, maintaining, and repairing PBX systems.