Hi, I’m
Diogenes Garcia
Brooklyn,USA
Quote
Ask not what your country can do for you, but what you can do for your country
Summary
Addressable Account Manager with 10 years of experience in Digital Ad Operations, delivering and optimizing high-impact addressable campaigns across all platforms. Recognized for leadership in onboarding, training, and SOP development, with deep expertise in ad trafficking, campaign pacing, QA, billing, and cross-functional collaboration. Leverages AI tools to streamline workflows, enhance reporting, and implement scalable process improvements.
Overview
9
years of professional experience
Skills
- Ad Server Expertise
- Technical Troubleshooting & Debugging
- Data Analysis & Reporting
- Client & Stakeholder Management
- Project Management
- Campaign Strategy & Optimization
- Leadership, Training & Team Enablement
- AI-Driven Productivity & Microsoft Tools
- Quality Assurance & Risk Management
- Billing Reconciliation & Revenue Operations
Work History
The Walt Disney CompanyNew York, NY
Addressable Account Manager
05.2021 - Current
Job overview
- Manage and execute high-profile addressable video and display campaigns across all devises, ensuring flawless delivery, pacing, and performance.
- Act as a senior operational partner to Account Managers and Sales teams, providing expert guidance on campaign setup, trafficking, optimization, troubleshooting, and post-campaign analysis.
- Partner with Ad Operations managers to support large-scale operational initiatives, including AI-driven automation, SOP development, workflow optimization, and tool evaluations.
- Lead onboarding, training, and ongoing knowledge sharing for new and existing team members, ensuring consistent execution standards.
- Collaborate cross-functionally with Sales, Planning, and Finance, to support client presentations, post-sale workflows, and operational transparency.
- Drive accurate and timely monthly billing closeouts by coordinating with internal and external stakeholders, proactively resolving recurring and ad hoc invoicing discrepancies for managed campaigns.
The Walt Disney CompanyNew York, NY
Addressable Associate Account Manager
03.2020 - 05.2021
Job overview
- Supported Account Managers in campaign setup, creative trafficking, and QA testing within Google Ad Manager (GAM) to ensure accurate and timely launches.
- Collaborated with Ad Operations to troubleshoot campaign performance issues, including ad server bugs, third-party discrepancies, and under-delivery.
- Optimized campaign delivery by adjusting pacing and targeting tools in alignment with Account Manager strategy.
- Managed client reporting requests, including campaign audits, performance analysis, and monthly billing support.
- Produced and distributed weekly pacing and audit reports tracking performance against KPI objectives.
- Developed and delivered client-ready screenshot decks and documentation to validate campaign implementation and performance.
Univision Communications INCNew York, NY
Ad Operations Specialist
08.2017 - 03.2020
Job overview
- Traffic digital advertising campaigns across desktop, mobile, app & audio using GAM, Freewheel & Wide Orbit
- Effectively manage campaigns by ensuring a timely launch, successful performance and full delivery
- Partner with Yield, Media Strategy, Sales and other stakeholders to manage and optimize performance throughout a campaign's flight
- Responsible to review, troubleshoot and QA advertising creatives to adhere to Univision Ad Specifications prior to launch
- Resolve third party discrepancies and any other campaign issues that may arise
- Responsible for ad hoc campaign reporting as well as day to day monitoring of all campaigns
- Perform monthly campaign review with media strategists and sales finance for billable revenue
Timeline
Addressable Account Manager
The Walt Disney Company
05.2021 - Current
Addressable Associate Account Manager
The Walt Disney Company
03.2020 - 05.2021
Ad Operations Specialist
Univision Communications INC
08.2017 - 03.2020
John Jay College of Criminal Justice
Bachelor of Science from Criminal Justice
John Jay College of Criminal Justice
Master of Public Administration from Management and Operation
Education
John Jay College of Criminal JusticeNew York, NY
Master of Public Administration from Management and Operation
12-2018
University Overview
John Jay College of Criminal JusticeNew York, NY
Bachelor of Science from Criminal Justice
06-2017
University Overview
Availability
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