Diogo Contreras
Austin,TX
Summary
Developed key skills in client relationship management and strategic planning within a fast-paced environment. Seeking to transition into a new field by leveraging strong communication and problem-solving abilities. Aims to bring value through effective coordination and client-focused strategies.
Overview
4
4
years of professional experience
Work History
Account Manager
Ouro Global
12.2022 - 06.2025
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Assisted in weekly meetings to oversee customer retention, customer inquiries, and progress reports on various projects.
- Created SOPs for internal agent training and FAQ's for customer assistance.
- Worked with AI to create a chatbot to assist in customer Inquiries
Tire Technician
Discount Tire
02.2022 - 07.2022
- Rotated, mounted, and balanced tires on cars, trucks, and vans
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Joined weekly team meetings and provided feedback on how we could improve our processes
Member Assistant
Sam's Club
08.2021 - 01.2022
- Helped large volume of customers daily by addressing their questions or concerns in relation to our products and services
- Physically assisted elder or disabled customers with their product purchases
- Managed customer complaints with little to no supervision
Education
Bachelor of Arts - Political Science And Government
Texas State University
San Marcos, TX12-2025
No Degree - Political Science And Government
Austin Community College
Austin, TX12-2023
High School Diploma -
Travis High School
Austin, TX06.2021
Skills
- Creative Solutions
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Clear Verbal Communication Skills
- Account management
- Team Training
- Project management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
Ouro Global
12.2022 - 06.2025
Tire Technician
Discount Tire
02.2022 - 07.2022
Member Assistant
Sam's Club
08.2021 - 01.2022
Bachelor of Arts - Political Science And Government
Texas State University
No Degree - Political Science And Government
Austin Community College
High School Diploma -
Travis High School
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