Diogo Massaro
Hoboken,NJ
Summary
Results-driven professional with 15+ years of experience in Operations roles for global financial institutions. Demonstrated ability to implement and enhance efficiency through strong interpersonal and project management skills. Committed to providing exceptional customer service and supporting front office operations while ensuring compliance with control regulations.
Overview
18
18
years of professional experience
Work History
Vice President - Custody Middle Office
JP Morgan Chase
10.2021 - Current
- Manage and oversee client-facing team, and serve as a senior escalation contact for client inquiries.
- Collaborate with various internal teams for trades, cash, corporate actions, and asset servicing transactional events.
- Lead program initiatives and control standards within the team.
- Perform root cause examination for respective clients to increase STP and process improvements.
- Participate in and support international teams performing follow-the-sun coverage for global clients.
- Support business units in the execution of user acceptance test plans for successful production technology releases.
- Partner with internal stakeholders to help identify internal and external technology improvement opportunities.
- Execution of Service Level Agreements and Standard Operating Procedures.
- Provide subject matter expertise and value-added services to clients, where required.
- Develop strategic client partnerships and evolve these relationships through business process enhancement and innovative ideas.
Vice President - Head of Operations
Delta National Bank and Trust Company
07.2020 - 10.2021
- Responsible for managing the Trust Settlements, Operations and Corporate Actions areas in the Trust Department and report to the bank CEO
- Authorize and confirm settlements and processing of all trades in a timely manner, management of collateral, verify income processing, corporate actions review, cash flow authorizations, ensure that options are covered, check and verify cash against trades, prepare and submit fees review to management, support the front-office, participate on internal and external investigations, handle general inquiries, work on special projects, reconcile all cash and assets, check unsettled trades, portfolio performance review, main contact person for brokers and custodians, maintain relationship with all counterparties, Support internal, client and regulatory audit requirements, undertake on-going review of processes and procedures to help identify areas for improvement and recommend solutions, manage all Trust Department staff.
Transaction Processing Officer
Ashmore Investment Management
10.2015 - 07.2020
- Responsible for all corporate actions and proxy voting processes, match and execute all fixed income and Latam equities, ensure trades are processed in a controlled manner, thereby reducing the risk of settlement failure and incorrect positions
- Knowledge in data rich systems, including portfolio accounting systems like OMGEO Oasys, CTM, ALERT, FX All, ISS Proxy Exchange, Broadridge, SimCorp Dimension, THINKFOLIO; draw on understanding of trade instruction, confirmation, fails, payment, settlements and collateral processes, monitor/report on the status of a trade throughout its 'life cycle" and ensure controlled processing of post-execution trades
- Monitor trade flow to confirm that all transaction bookings, cancellations and amendments are successfully processed and relevant instructions are sent to the relevant counterparty
- Ensure defined standards, procedures and policies are followed
- Ensure prompt investigation and validation of any debit interest or claims
- Ensure all deadlines and deliverables are met
- Ensure prompt resolution of breaks and failing trades
- Ensure timely and accurate confirmation and payment of all trades, check and authorize supporting documentation
- Confirm and reconcile the accuracy of margin calls with the brokers
- Instruct all daily and monthly fund dealing to the transfer agents within agreed deadlines and ensure these are booked once contract notes have been received
- Undertake on-going review of processes and procedures to help identify areas for improvement and recommend creative solutions
- Respond to business, client and third party queries in a timely and efficient manner
- Support internal, client and regulatory audit requirements
- Collaborate with Operations, Compliance, Risk and IT support and develop the overall service to the business.
Senior Operations Analyst
Ashmore Brasil Asset Management
05.2012 - 10.2015
- Responsible for the operations area reporting directly to the CEO
- Acting also in the daily activities like signing-off local and offshore funds, managing cash balance funds, sending daily reports to investors, service and customer support, FX operations, front-office support, loan desk support, risk and margin funds control, corporate actions monitoring, manage systems to control trading positions, exposure, holdings and P&L, maintain relationship with all counterparties and administrators in all issues related to funds administration
- Responsible also for improvement projects for the department.
Capital Markets Sr. Analyst
Itaú-Unibanco S.A.
10.2011 - 05.2012
- Calculation and release of the investments funds quotas, customer service, funds movements as subscriptions and redemptions, cash balance control, costs appropriation in the funds, administration and performance fee calculation.
Operations Analyst
Mauá Sekular Investimentos (Asset Management)
08.2010 - 08.2011
- Calculation and release of funds quotas(NAV per share), publish fund quotas on the website, sending statements to shareholders, contact with suppliers and dealers, registration of new customers, calculation of management and performance fees, movements in the funds as subscriptions and redemptions, contact with foreign custodians, sending daily P&L to the managers of the offshore funds, book trades and customer service.
Back Office Offshore Investments Jr. Analyst
Unibanco Asset Management
08.2006 - 01.2008
- Analysis of 2689 resolution portfolios and daily disclosure to investors, service and support to non-resident investors, production of monthly reports to CVM (Brazilian regulatory agency) and to the Central Bank, control and check of the cash balance and fund costs, review and payment of management and performance fees, Euroclear command of operations, closing foreign exchange transactions, advanced knowledge of the Portfolio Management System (SAC - YMF).
Education
MBA in Finance (Investments and Risks) -
FGV
12.2015
Bachelor degree in Business Administration -
PUC-FEA
12.2010
High School Degree -
Colégio Liceu Pasteur
12.2004
Skills
- Operations management
- Project management
- Interpersonal skills
- Customer service
- Control and compliance regulations
- Risk management
- Trade settlements
- Corporate actions
- Cash flow management
- Portfolio performance review
- Relationship management
- Audit requirements
- Trade processing
- Trade instruction
- Settlements and collateral processes
- Data rich systems
- Portfolio accounting systems
- Trade confirmation and payment
- Margin calls
- Fund dealing
- FX operations
- Risk and margin funds control
- Funds administration
- Investment funds management
- Back office operations
- Process Improvement
- Staff Development
Languages
- English, Fluent
- Portuguese, Fluent
- Spanish, Advanced
- French, Basic
Timeline
Vice President - Custody Middle Office
JP Morgan Chase
10.2021 - Current
Vice President - Head of Operations
Delta National Bank and Trust Company
07.2020 - 10.2021
Transaction Processing Officer
Ashmore Investment Management
10.2015 - 07.2020
Senior Operations Analyst
Ashmore Brasil Asset Management
05.2012 - 10.2015
Capital Markets Sr. Analyst
Itaú-Unibanco S.A.
10.2011 - 05.2012
Operations Analyst
Mauá Sekular Investimentos (Asset Management)
08.2010 - 08.2011
Back Office Offshore Investments Jr. Analyst
Unibanco Asset Management
08.2006 - 01.2008
MBA in Finance (Investments and Risks) -
FGV
Bachelor degree in Business Administration -
PUC-FEA
High School Degree -
Colégio Liceu Pasteur