Diohne Micah Rodriguez-Cortez
Stockton,CA
Summary
Dependable Business and Personal Banking Specialist possessing in-depth knowledge of direct and indirect lending products, finance concepts and regulatory compliance. Offering 12 years of experience evaluating, recommending and authorizing approval of business and personal loans. Trustworthy professional with expertise in prospecting, closing and maintaining client relationships.
Overview
16
16
years of professional experience
Work History
Personal Banker
Wells Fargo Bank
Stockton, CA
08.2008 - 05.2015
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Followed operational standards, promoting security, risk management and compliance.
- Collaborated with internal departments such as Credit Administration, Risk Management, Legal, Compliance, Accounting, Finance and Operations in order to streamline processes.
- Reviewed and analyzed loan applications to ensure compliance with bank policies and procedures.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
Senior Business Banking Specialist
Wells Fargo
Stockton, CA
05.2015 - 08.2020
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Motivated sales team and generated engagement by hosting team-building events.
- Monitored changes in interest rates, economic conditions, and market trends that could affect the approval process of loans.
- Applied risk management techniques to evaluate potential risks associated with granting loans.
- Researched customer credit histories using computer databases and credit reporting agencies' websites.
- Improved decision-making by utilizing current data on market conditions, customer numbers and sales levels.
- Maintained compliance frameworks, policies and documentation to support audits.
- Developed and implemented strategies necessary for minimizing risk of non-compliance.
- Consulted with small business customers to determine needs and means and propose personalized banking solutions.
- Discussed client financial options to keep customers informed regarding transactions.
- Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
Office Technician
California Health Care Facility
Stockton, CA
04.2022 - 04.2023
- Reviewed documents, logs and other records to compile full picture of available information.
- Wrote correspondence, memoranda and related documents to provide updates to leaders and associate team members.
- Kept system in compliance with data security and privacy requirements by monitoring activities and correcting deficiencies.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Organized details, input data and generate reports every week.
- Supported HR operations with knowledgeable technical troubleshooting and support.
Personnel Specialist
State of California Department of Corrections
Stockton, CA
04.2023 - Current
- Created and implemented benefits education sessions to inform staff of options and enrollment processes and procedures.
- Established, maintained and updated employee files.
- Researched HR-related regulations and industry best practices information to enable implementation of compliant and updated personnel procedures.
- Administered benefits open enrollment by informing employees of enrollment period dates and answering questions.
- Prepared or maintained employment records using human resources management system software.
Education
High School Diploma -
Cesar Chavez High School
Stockton, CA06.2008
Timeline
Personnel Specialist
State of California Department of Corrections
04.2023 - Current
Office Technician
California Health Care Facility
04.2022 - 04.2023
Senior Business Banking Specialist
Wells Fargo
05.2015 - 08.2020
Personal Banker
Wells Fargo Bank
08.2008 - 05.2015
High School Diploma -
Cesar Chavez High School