Diomaris Leal
Greensboro,NC
Summary
Detail-oriented Front Desk Receptionist with 3-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Intake Coordinator
Santos Counseling P.L.L.C
Greensboro, NC
09.2023 - Current
- Responded to client inquiries via phone or email in a professional manner.
- Gathered, entered and updated data to maintain departmental records and databases.
- Scheduled appointments with clients and coordinated follow up communications.
- Greeted clients in person and on the phone, providing information regarding services and process for intake.
- Verified insurance coverage eligibility to ensure proper billing procedures were followed.
- Assisted in coordinating client referrals to outside providers as needed.
- Collected client data, including contact information, insurance details, and other relevant documents.
- Provided emotional support to clients during times of distress or crisis situations.
- Processed and distributed invoices to bill clients.
Front Desk Medical Receptionist
Southside Medical Center
Griffin, GA
08.2021 - 08.2024
- Gathered information from patients, processed registration paperwork and collected payments
- Protected patient data through strict compliance with HIPAA requirements.
- Verified patients' insurance coverage.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phones and greeted guests professionally.
- Exhibited professionalism during challenging situations to improve patient satisfaction.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Medical Front Desk
Family Health Clinic
McDonough, GA
03.2021 - 08.2021
- Protected patient data through strict compliance with HIPAA requirements.
- Performed various administrative tasks by filing, copying and faxing documents.
- Gathered information from patients, processed registration paperwork and collected payments.
- Verified patient insurance, demographic, and health history to keep information current.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Online Customer Service Consultant (remote)
Wayfair
09.2020 - 03.2021
- Provided primary customer support to internal and external customers
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques
- Maintained up-to-date knowledge of product and service changes.
- Generated reports and tracked customer service metrics on a daily basis.
- Responded to website and email inquiries within 1 business day to maintain customer satisfaction and generate positive reviews.
Retail Store Sales Manager
Sun Com Mobile
Griffin, GA
08.2019 - 09.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Recruited and retained top talent, with a focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Exceeded targets by building, directing and motivating a high-performing sales team
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed day-to-day staffing and handled scheduling for all store employees
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Retail Sales Consultant
Xfinity Store by Comcast, P.O.C
Morrow, GA
09.2017 - 08.2019
- Top sales performer.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided strong service to customers, increasing customer loyalty 85%.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
HIPAA Training Certification Awarded HIPAA completion certificate -
North American Learning Institute
2019
Pharmacy Tech Degree - Pharmacy Tech
Ashworth College
Norcross, GA04.2017
City Colleges of Chicago - Wilbur Wright College
Chicago, IL2016
High School Diploma -
Roosevelt High School
Chicago, IL2014
Skills
- Patient relations
- Patient scheduling
- Software] EMR
- Management
- Problem-solving
- Clinical support
- Native or Bilingual
- Payment Scheduling and Collection
- Calendar and Appointment Management
- Information Documentation
Languages
Spanish
Native/ Bilingual
Certification
- First Aid/CPR Certified
Timeline
Client Intake Coordinator
Santos Counseling P.L.L.C
09.2023 - Current
Front Desk Medical Receptionist
Southside Medical Center
08.2021 - 08.2024
Medical Front Desk
Family Health Clinic
03.2021 - 08.2021
Online Customer Service Consultant (remote)
Wayfair
09.2020 - 03.2021
Retail Store Sales Manager
Sun Com Mobile
08.2019 - 09.2020
Retail Sales Consultant
Xfinity Store by Comcast, P.O.C
09.2017 - 08.2019
HIPAA Training Certification Awarded HIPAA completion certificate -
North American Learning Institute
Pharmacy Tech Degree - Pharmacy Tech
Ashworth College
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Roosevelt High School
- First Aid/CPR Certified
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