Diomary Garcia
Orlando,FL
Summary
Welcoming bilingual professional with 15 years of experience in medical office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, and assisting providers. Accurate when entering information in Microsoft, excel, powerpoint and medisoft EMR system and keeping organized filing systems.
Overview
15
15
years of professional experience
Work History
House Keeping
Howard Johnson Mayflower Hotel
09.2023 - 06.2024
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Collaborated with housekeeping staff to ensure rooms were ready for incoming guests on time.
- Maintained an organized work environment through diligent housekeeping and inventory management practices.
- Assisted housekeeping staff in completing tasks efficiently, contributing to a well-maintained hotel environment.
Insurance Customer Service Representative
Carribean Hi Tech
02.2012 - 06.2023
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
Operation Team Member
Veritas
01.2011 - 09.2012
- Enhanced customer satisfaction with timely resolution of issues and proactive communication.
- Provided training for new staff members, ensuring consistent performance standards across the team.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Spearheaded initiatives aimed at enhancing employee engagement and fostering a positive work environment.
Receptionist
Day Top
02.2009 - 02.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Bushwick Leaders High School For Academic Excellence
Brooklyn, NY06.1993
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Multi-line telephone operation
- Clerical Support
Languages
Spanish
Full Professional
Timeline
House Keeping
Howard Johnson Mayflower Hotel
09.2023 - 06.2024
Insurance Customer Service Representative
Carribean Hi Tech
02.2012 - 06.2023
Operation Team Member
Veritas
01.2011 - 09.2012
Receptionist
Day Top
02.2009 - 02.2011
High School Diploma -
Bushwick Leaders High School For Academic Excellence
Similar Profiles
Samuel HerreraSamuel Herrera
Clerk at Howard Johnson HotelClerk at Howard Johnson Hotel
Gloria Yvette MirandaGloria Yvette Miranda
Front Desk Agent at Howard Johnson HotelFront Desk Agent at Howard Johnson Hotel
Kalema ZagreKalema Zagre
Housekeeper at The Mayflower hotel (Marriott)Housekeeper at The Mayflower hotel (Marriott)