Diomarys Cruz Perez
Conroe,TX
Summary
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
2
2
years of professional experience
Work History
Housekeeping Manager
Mastercorp
Conroe, TX
05.2023 - Current
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled staff of 20 employees.
- Performed quality control inspections for guest rooms and public areas.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and health codes.
- Maintained accurate records of supplies and equipment inventory.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Analyzed reports (Medallia) rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
Supervisor
Mastercorp
Conroe, TX
04.2022 - 10.2023
- Inspecting rooms and ensuring quality
- Coaching and follow the procedure at the time of returning a housekeeper
Lead Supervisor
Mastercorp
Conroe, TX
10.2022 - 05.2023
- Ensured compliance with safety regulations and industry standards.
- Assisted in the development of short-term and long-term business objectives.
- Supervised, trained and guided team by coaching on daily activities.
- Enforced rules and procedures for accuracy, efficiency and safety.
Runner
Mastercorp
Conroe, TX
04.2022 - 05.2023
- Greeted customers and provided excellent customer service.
- Organized the storeroom to ensure a safe working environment.
- Assisted in stocking shelves with inventory as needed.
- Cleaned and maintained work areas on a regular basis.
- Followed established routes for delivering packages within designated time frames.
Housekeeper
Mastercorp
Conroe, TX
01.2022 - 04.2022
- Follow the 7 steps to meet company standards
Education
University of Puerto Rico - Carolina
Carolina, PRSkills
- Deep clean
- Supply Inventory Management
- Customer Service
- Trainer
Timeline
Housekeeping Manager
Mastercorp
05.2023 - Current
Lead Supervisor
Mastercorp
10.2022 - 05.2023
Supervisor
Mastercorp
04.2022 - 10.2023
Runner
Mastercorp
04.2022 - 05.2023
Housekeeper
Mastercorp
01.2022 - 04.2022
University of Puerto Rico - Carolina