Dion Anderson
Laurel,MD
Summary
Dynamic Senior Project Manager with a track record of executing large-scale migrations and infrastructure modernization across government and healthcare sectors. Expertise in managing vendor relationships, regulatory compliance, and phased deployments, driving operational excellence and continuity. Skilled in delivering executive-level reporting and strategic updates to stakeholders.
Overview
15
15
years of professional experience
Work History
Project Manager – Enterprise Voice & Cloud Migration
Cyberthink
, USA
06.2024 - Current
- Lead statewide migration of 15,000+ enterprise voice users from Cisco CUCM to Cisco Webex Cloud Calling across multiple Delaware agencies.
- Develop and maintain integrated project plans including timelines, milestones, resource allocation, and dependency management.
- Execute phased migration strategy (Dedicated Instance to full cloud tenant) to ensure controlled deployment and operational continuity.
- Serve as primary liaison between agency leadership, engineering teams, vendors, and executive stakeholders.
- Manage project risks, issue logs, mitigation strategies, and contingency planning.
- Oversee user testing, pilot programs, training coordination, cutover execution, and post-go-live stabilization.
- Deliver executive reporting, KPIs, and governance updates to senior leadership.
- Ensure compliance with Ray Baum’s Act E911 requirements through CER and RedSky coordination.
- Utilize ServiceNow and ITIL-based change controls to manage release windows and production transitions.
- Consulting Engagement
Project Manager – Voice & Network Modernization
Koniag Government Services
College Park, USA
01.2022 - 06.2024
- Managed enterprise voice modernization projects within federal environments, including TDM-to-VoIP migrations and SIP trunk deployments.
- Directed project planning, vendor coordination, and stakeholder communication across multi-site implementations.
- Oversaw NG911/E911 readiness initiatives, ensuring regulatory compliance and operational continuity.
- Coordinated carrier provisioning, fiber delivery, and infrastructure readiness milestones.
- Delivered executive-level project updates and managed competing priorities in high-visibility programs.
- Consulting Engagement
VoIP Manager – Voice & Communications Operations
NTT Data
Washington, USA
05.2021 - 06.2022
- Directed 40-member Voice, Network Operations, and PM team supporting 24x7 healthcare infrastructure.
- Owned voice service availability across 10 hospitals and 250+ sites supporting 52,000+ endpoints.
- Led Tier 3 escalations, major incident response, and service restoration activities.
- Governed carrier/vendor performance to ensure SLA adherence and uninterrupted emergency call handling.
- Drove service reliability, operational risk mitigation, and infrastructure stabilization initiatives.
IT Manager – Unified Communications & Voice Systems
Mindpetal
Washington, USA
04.2020 - 05.2021
- Led VoIP and unified communications initiatives supporting federal enterprise programs.
- Directed SIP deployments, infrastructure modernization, and lifecycle delivery from design through operations.
- Governed carrier coordination, fiber provisioning, and circuit activation.
- Influenced modernization strategy and enterprise voice risk management decisions.
- Consulting Engagement
Network Manager – Enterprise Communications
Actionet
Washington, USA
04.2018 - 07.2020
- Led enterprise voice and network transformation initiatives across distributed government environments.
- Directed VoIP integrations into complex infrastructure ecosystems.
- Managed vendor coordination, procurement alignment, budgets, and concurrent initiatives.
- Conducted infrastructure assessments improving scalability, performance, and reliability.
- Consulting Engagement
VoIP Manager – Voice Modernization Programs
Sevatec
Fairfax, USA
09.2015 - 04.2018
- Led VoIP modernization initiatives within government network services programs.
- Directed planning and execution of voice upgrades, deployments, and migrations.
- Governed vendor partnerships and service delivery alignment.
- Consulting Engagement
Lead VoIP Network Engineer – Enterprise Voice Infrastructure
Wells Fargo
Maryland, USA
07.2014 - 09.2015
- Designed and supported enterprise VoIP architectures in large-scale environments.
- Performed capacity planning, SIP troubleshooting, and voice quality optimization.
- Supported Cisco Unity and Unified Messaging platforms.
Lead VoIP Engineer – Cisco Unified Communications
True Communications
Rockville, USA
01.2011 - 05.2013
- Executed CUCM deployments, migrations, IOS upgrades, and multi-site integrations.
- Configured SIP, H.323, MGCP, QoS, T1, and gateway interconnect solutions.
- Supported Cisco Emergency Responder (CER) and advanced troubleshooting initiatives.
Education
Capitol Commitment
Washington, DCSkills
- Enterprise Program & Project Delivery
- Cloud & On-Prem Migration Management
- Scope, Schedule & Resource Planning
- Risk & Issue Management
- Executive Stakeholder Governance
- Multi-Agency / Multi-Site Deployments
- Vendor & Carrier Management
- Change Management (ITIL / ServiceNow)
- Regulatory Compliance (E911 / Ray Baum’s Act)
- Cross-Functional Team Leadership
- Cutover & Go-Live Execution
- KPI Reporting & Executive Dashboards
- Cisco Unified Communications (CUCM)
- Cisco Webex Cloud Calling
- Cisco Unity / CER
- VoIP / SIP / RTP / SDP
- SIP Trunking & Interconnects
- NG911 / E911 Compliance
- TDM Migration & Interoperability
- ServiceNow / ITIL Change Management
- SolarWinds
- AWS
Technology Expertise
- Cisco Unified Communications (CUCM)
- Cisco Webex Cloud Calling
- Cisco Unity / CER
- VoIP / SIP / RTP / SDP
- SIP Trunking & Interconnects
- NG911 / E911 Compliance
- TDM Migration & Interoperability
- ServiceNow / ITIL Change Management
- SolarWinds
- AWS
Executive Impact
- Led voice environments supporting 50,000+ endpoints across healthcare and government sectors
- Directed teams of up to 40 technical professionals in 24x7 high-availability environments
- Owned mission-critical incident command and enterprise escalation management
- Delivered large-scale voice modernization and cloud migration programs
- Governed complex carrier, vendor, and partner ecosystems
Core Project Management Competencies
- Enterprise Program & Project Delivery
- Cloud & On-Prem Migration Management
- Scope, Schedule & Resource Planning
- Risk & Issue Management
- Executive Stakeholder Governance
- Multi-Agency / Multi-Site Deployments
- Vendor & Carrier Management
- Change Management (ITIL / ServiceNow)
- Regulatory Compliance (E911 / Ray Baum’s Act)
- Cross-Functional Team Leadership
- Cutover & Go-Live Execution
- KPI Reporting & Executive Dashboards
Timeline
Project Manager – Enterprise Voice & Cloud Migration
Cyberthink
06.2024 - Current
Project Manager – Voice & Network Modernization
Koniag Government Services
01.2022 - 06.2024
VoIP Manager – Voice & Communications Operations
NTT Data
05.2021 - 06.2022
IT Manager – Unified Communications & Voice Systems
Mindpetal
04.2020 - 05.2021
Network Manager – Enterprise Communications
Actionet
04.2018 - 07.2020
VoIP Manager – Voice Modernization Programs
Sevatec
09.2015 - 04.2018
Lead VoIP Network Engineer – Enterprise Voice Infrastructure
Wells Fargo
07.2014 - 09.2015
Lead VoIP Engineer – Cisco Unified Communications
True Communications
01.2011 - 05.2013
Capitol Commitment