Dion Brower

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Ensured compliance with local, state, and federal regulations related to emergency communications.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Analyzed customer feedback and provided solutions to improve customer service.
• Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
• Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
• Facilitated training for new dispatchers, improving team readiness and performance.
• Resolved conflicts between field units, ensuring smooth operation and team cohesion.
• Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
• Maintained high levels of confidentiality and discretion with sensitive information.
• Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.

• Assisted in the successful completion of annual inspections, demonstrating thorough understanding of train equipment and operational procedures.
• Ensured smooth train operation, performing regular maintenance checks according to established guidelines.
• Collaborated with conductors and other crew members to maintain a safe and efficient work environment for all staff.
• Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.

Manipulate signals and switches to ensure safe movement of trains. Keep records for on time performance of subway trains.

• Guided aircraft to and from terminal gates using correct motions and safety equipment.
• Played a key role in maintaining positive public relations through participation in community outreach events designed to promote public transportation usage.
• Maintained a safe and orderly station environment through regular inspections and immediate reporting of any issues.
• Continuously updated personal knowledge of industry trends and best practices to better serve customers and enhance the overall travel experience.
• Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
• Increased operational efficiency by managing ticket sales, validating passes, and ensuring proper fare collection.
• Assisted passengers with special needs, ensuring accessibility and a comfortable travel experience for all customers.
• Streamlined daily operations by coordinating with train crews to facilitate smooth boarding processes for passengers.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.

Safety drive around the city obeying all traffic laws ensuring all packages get delivered on time

• Helped team coordinate smooth and safe aircraft movement.
• Kept equipment clean and functional with regular inspections and upkeep.
• Drove fuel trucks, hydrant carts and stationary carts to complete work.
• Fueled airline equipment according to exact work orders.

• Installed and configured new devices and system components.
• Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.