DION BROWN
Little Rock
Summary
Proven Direct Support Professional with a track record of enhancing the quality of life for individuals at AR Enterprise for the Developmentally Disabled. Skilled in medication administration and compassionate caregiving, demonstrated through significant improvements in client wellness and satisfaction. Expert in behavioral management and critical thinking, ensuring safety and compliance with treatment plans. Reliable DSP enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
AR Enterprise for the Developmentally Disabled
01.2021 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Call Center Representative
Southeastrans
12.2020 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Pharmacy Technician
Walgreens
01.2019 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Associate of Arts - Practical Nursing
Pulaski Technical College
North Little Rock, AR08.2024
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Decision-making support
- Direct Patient Care
- Safety Monitoring
- CPR Certification
- Critical Thinking
- Supportive Personality
Timeline
Direct Support Professional
AR Enterprise for the Developmentally Disabled
01.2021 - Current
Call Center Representative
Southeastrans
12.2020 - 12.2021
Pharmacy Technician
Walgreens
01.2019 - 12.2020
Associate of Arts - Practical Nursing
Pulaski Technical College