Dion Burgess
Simsbury
Summary
Dynamic Product Manager with a proven track record at Cigna Corporation, specializing in product strategy and lifecycle management. Expert in Agile methodologies and KPI tracking, I have successfully launched innovative healthcare solutions, and enhanced user experiences. Adept at stakeholders communications, I foster collaboration across teams to achieve strategic goals.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Product Manager
Cigna Corporation
Bloomfield, CT
06.2014 - Current
- Defined a product roadmap aligned with member experience, clinical outcomes, and enterprise priorities.
- Defined a product roadmap aligned with member experience, clinical outcomes, and enterprise priorities.
- Translated business requirements into user stories, acceptance criteria, and sprint-ready work.
- Partnered with analytics teams to evaluate product performance and inform feature decisions.
- Coordinated stakeholders across operations, technology, and compliance to resolve delivery risks.
- Improved product processes by standardizing intake, prioritization, and release governance.
- Directed vendor and technical discussions to support platform enhancements and integration changes.
- Drove continuous improvement through user feedback, defect review, and post-launch optimization.
- Analyzed metrics to measure product performance.
- Coordinated design meetings and decisions with internal departments and teams.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Prioritized roadmap in order to achieve product goals and metrics.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Thrived in fast-paced, a highly-adept team to develop and prioritize product features and build product roadmap.
Product Development Manager
Cigna Corporation
Bloomfield, CT
06.2004 - 04.2014
- Led product development initiatives aligning healthcare solutions with customer needs and business objectives.
- Defined product requirements through stakeholder collaboration, market analysis, and regulatory review.
- Coordinated cross-functional teams across operations, technology, and marketing to launch new offerings.
- Evaluated product performance data to identify enhancements, gaps, and expansion opportunities.
- Directed roadmap planning, prioritizing features based on member impact and strategic value.
- Partnered with compliance and legal teams to support healthcare product readiness and accuracy.
- Oversaw development of more than Two new products each year.
- Conducted comprehensive market research to identify untapped opportunities for new product development or improvement of existing products.
- Managed cross-functional teams to ensure timely delivery of high-quality products, resulting in strong stakeholder satisfaction.
- Optimized resource allocation by conducting thorough assessments of project requirements, budgets, and timelines.
- Mentored junior team members, fostering professional growth opportunities while increasing overall team productivity.
Screening Board Associate
Cigna
Bloomfield, CT
06.1998 - 06.2004
- Resolved member inquiries regarding benefits, eligibility, and claims using Cigna service protocols.
- Investigated complex cases to identify coverage details and appropriate next steps.
- Guided newer associates on workflow standards, member communication, and service procedures.
- Improved team efficiency by refining routine processes and reducing handling delays.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Education
Bachelor of Science - Management And Insurance
University of Hartford
West Hartford, CT06-1998
Skills
- KPI management
- Product strategy
- Product lifecycle management
- Product roadmaps
- Roadmap development
- User story creation
- KPI tracking
- Product vision
- Agile software development
- Project management
- Feature delivery
- Product backlog management
- Prioritization execution
- Timeline management
- Stakeholder management
- Cross-functional leadership
- Data analysis
- Business growth
- A/B testing
- Jira and Rally
- Strategic planning
- Project planning
- Critical thinking
- Goal setting
- Business growth
- User testing
Accomplishments
CEO Annual Award 2016
Certification
Fellow Life Management Institute Designation (FLMI)
Life Management Institute-LOMA 1996
Timeline
Product Manager
Cigna Corporation
06.2014 - Current
Product Development Manager
Cigna Corporation
06.2004 - 04.2014
Screening Board Associate
Cigna
06.1998 - 06.2004
Bachelor of Science - Management And Insurance
University of Hartford