Dion Carrillo-Marks
Colorado Springs,CO
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Reliable employee offering great communication and good judgment. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of store operations. Motivated to learn, grow and excel.
Overview
8
8
years of professional experience
Work History
Store Manager
Altitude Organic Medicine
03.2023 - Current
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Approved regular payroll submissions for employees.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Altitude Organic Medicine
06.2018 - 03.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Analyzed and interpreted store trends to facilitate planning.
Landscape Laborer
Legacy Landscapes
01.2016 - 06.2018
- Maintained grounds by trimming, weeding and general clean-up.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Landscaped yards by planting flowers, grass, trees and bushes.
- Mowed lawns using self-propelled and riding mowers.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Trimmed around trees, flower beds and other yard features.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Edged and mowed lawns, flowerbeds and landscape features with [Tool] and [Tool].
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Operated landscaping equipment with focus on safety and machine longevity.
- Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
Education
High School Diploma -
Palmer High School
Colorado Springs, CO05.2014
Skills
- Focus and Follow-Through
- Work Planning and Prioritization
- Sales Tracking
- Sales Activities
- Inventory Control
- Problem Anticipation and Resolution
- Assignment Delegation
- Store Opening and Closing
- Time Management
- Project Management
- Pricing and Markdowns
- Retail Operations
- Shift Scheduling
- Employee Development
- Bank and Safe Deposits
- Order Management
- Staff training/development
- Loss Prevention
Accomplishments
- Achieved inventory auditor for all locations by completing audits with accuracy and efficiency.
Timeline
Store Manager
Altitude Organic Medicine
03.2023 - Current
Assistant Store Manager
Altitude Organic Medicine
06.2018 - 03.2023
Landscape Laborer
Legacy Landscapes
01.2016 - 06.2018
High School Diploma -
Palmer High School
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