Dion Dorsey
Brusly,LA
Summary
Skilled Cable Technician with background in installation, maintenance and troubleshooting of cable systems for residential and commercial settings. Known for technical problem-solving capabilities, strong customer service skills, and ability to work under pressure. Contributed to increased customer satisfaction and system efficiency in previous roles.
Overview
31
31
years of professional experience
Work History
Cable Technician
Cox Communications
06.2004 - Current
- Troubleshot and resolved issues with signal strength, internet connectivity, and digital TV.
- Climbed poles using ladders to install, maintain or inspect equipment.
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
- Trained junior technicians on best practices for installing cabling systems according to industry standards.
- Provided customer education on system use and problem prevention techniques.
- Used diagnostic tools to test and adjust equipment settings for optimal performance.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Inspected and tested fiber optics equipment to ensure optimal performance.
General Warehouse Worker
Lofton Staffing & Security Services
Baton Rouge, Louisiana
02.2004 - 04.2004
- Checked outgoing shipments for accuracy before they are shipped out of the warehouse facility.
- Used scanners to track parcel information, condition or receipt.
- Tracked all received goods using computer systems to track inventory levels.
- Utilized various software and tools to streamline processes and optimize performance.
Production Worker
Tuner Industries
Baton Rouge, Louisiana
02.2001 - 05.2003
- Communicated with team members regarding tasks assigned during shift.
- Identified defective parts or components and removed them from production line.
- Used hand trucks and forklifts to unload, load and transport items.
- Ensured proper labeling of completed products before shipping out.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Reported any issues to supervisor immediately for resolution.
- Assisted in setting up production lines for manufacturing processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Production Worker
Jacobs Engineering
Baton Rouge, Louisiana
02.1994 - 02.2001
- Communicated with team members regarding tasks assigned during shift.
- Identified defective parts or components and removed them from production line.
- Produced quality products by palletizing, packaging and assembling finished items.
- Followed safety protocols while operating machines and equipment.
- Set up and operated production machinery according to specific standards and protocols of company.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Used hand trucks and operated forklifts to unload, load and transport items.
- Ensured proper labeling of completed products before shipping out.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
ESA Certified
Cox Communications
Baton Rouge, LA01-2017
Some College (No Degree) - General Studies
Southern University and A&M College
Baton Rouge, LASkills
- Cable wiring to home
- Power tool usage
- Cable Signal testing proficiency
- Telecommunications systems
- Forklift Operation
- Fiber splicing
- Alarm installation and testing
- CCTV installation
Timeline
Cable Technician
Cox Communications
06.2004 - Current
General Warehouse Worker
Lofton Staffing & Security Services
02.2004 - 04.2004
Production Worker
Tuner Industries
02.2001 - 05.2003
Production Worker
Jacobs Engineering
02.1994 - 02.2001
ESA Certified
Cox Communications
Some College (No Degree) - General Studies
Southern University and A&M College