Dion Hunt II

• Analyzes incoming consumer complaints and demands, and communicates with sellers, state and federal regulators, and other parties and employees as needed to resolve consumer complaints.
• Analyzes trends in consumer complaints and reports findings to Compliance Counsel.
• Responds to federal regulatory communications with extreme attention to detail and accuracy; ensures a high degree of professionalism, truthfulness, and accuracy in those responses.
• Assists in the development of training materials related to consumer complaints, and assists Compliance Counsel with the development and delivery of appropriate practices to ensure corporate compliance with relevant laws and regulations.
• Works with the Quality Control, Operations, and IT Departments to investigate and follow up on complaint resolution.
• Builds relationships and interacts with U.S Regulators and governmental bodies within the area of accountability.
• Maintains paper and electronic complaint files, including documentation, correspondence, and other materials relating to the resolution of consumer complaints.
• Assists with a variety of compliance obligations, including, but not limited to, assisting with legal research, assisting in the review of compliance requirements, drafting, and reviewing legal compliance procedure documentation.
• Reviewing licensing and other applicable requirements.
• Familiarity with federal and state laws and regulations related to consumer credit and collections, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and the Equal Credit Opportunity Act.
• The ability to discern and analyze the impact of multiple issues on a given situation, the ability to balance multiple priorities, and the ability to provide sound business judgment.

• Liaison between business units for determining conflict resolution.
• Identifies where issues have derived from and offering solutions to them to corresponding departments
• Independently conducts complaint investigations and associated tasks to ensure complaint investigations are thorough, investigation conclusions are appropriate, appropriate procedures are followed, complaint investigations are closed within required timeframes, and complaint documentation meets good documentation practices.
• Makes independent decisions on cases that are subject to regulatory review
• Adheres strictly to service level agreements on complaints handling.
• Interface with multiple parties and business units to resolve escalations and complaints through frequent follow up
• Skills include but not limited in position: Customer Service, resolution implementation, root cause analysis, dispute resolution, complaint resolution, and administration

Excelled in the Management Trainee Program, earning four promotions in two years to become a Branch Manager overseeing my own operation and location, managing and leading my employees to success, along with great customer service. Also excelling in responsibilities such as:

• Developed or analyzed information to assess current or future financial status of firms.
• Managed the efforts of branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example.
• Developed and maintained the branch operational plan through project management methodologies, using Critical Chain Project Management.
• Developed a concise schedule through workforce management.
• Used initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties, and solve problems.
• Conducted regular performance reviews for all employees in the branch.
• Human Resource Management.
• Supervise, mentor, train, coach, evaluate and develop staff
• Provide continual feedback regarding employee performance, and meet with personnel to monitor sales goals and overall performance.
• Prepare effective and timely employee reviews and participate in the review process
• Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions
• Sales and Marketing/Financial Performance.
• Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business
• Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment
• Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection.
• Supervise and train other employees regarding branch receivables
• Fleet management and maintenance, evaluate fleet mix and utilization, ensure adherence to deletion policy, and ensure completion of daily unit reconciliation.
• Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers’ recalls, breakdowns and accident damage
• Assisted other branches when needed during peak periods or special projects.
• Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

• Managed the Best of the Best Program within the company, where the top performers take on more challenging careers at airport locations to become more promotable, leading to fast advancement to becoming a manager.
• Management of customer service and operations in the absence of, or by request of, the branch manager.
• Actively worked on accounts receivable to help control bad debt.
• Employee developmental training and coaching of staff.
• Develop a concise schedule through workforce management with the branch manager.
• Execute sales and marketing plans instilled by the branch manager with the staff.
• Fleet management and unit reconciliation.
• Prepared and submitted reports to supervisor.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Implemented marketing campaigns designed to increase sales volume within the branch office.

• Top performer, resulting in my advancement to the Best of the Best program.
• Elite event participants, where the top performers are rewarded for their excellent performance.
• Won the Operational Efficiency Award for the Tidewater area – an award granted to a top performer that develops a plan to help our locations operate more efficiently.
• Managed project timelines and deadlines, coordinating with relevant stakeholders.
• Provided HR administrative assistance to management team.
• Assisted in the preparation of budgets by compiling data related to costs and revenues.

• Top 25 on the Sales Matrix for the first 3 months to be qualified to take the Skills Test.
• Passed the skills test on the 1st attempt, earning eligibility to be promoted.
• Collaborated with sales and marketing teams to enhance product positioning and branding.
• Participated in leadership training sessions to develop managerial skills.
• Assisted in financial forecasting and budgeting processes alongside finance managers.