Dion Jackson
Lee's Summit,MO
Summary
Hard working professional who maintains focus and a positive attitude with experience and that goes above and beyond for their Company always looking to create and achieve new goals. All about team success and growth and an overall team player willing to sacrifice and do anything to exceed expectations. Fast learning and always eager to learn more with the constant hunger to want more.
Overview
5
5
years of professional experience
Work History
Crew Member
Chipotle
Lee's Summit, MO
06.2022 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Informed customers about daily specials in an engaging manner.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
Server
Summit Hickory Pit
Lee's Summit, MO
08.2021 - 04.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu items, describing ingredients and cooking methods upon request.
Car Wash Attendant
GO Car Wash
Lee's Summit, MO
05.2021 - 08.2021
- Greeted customers and answered questions regarding services offered.
- Assisted customers with selection of car wash packages and add-on services.
- Inspected vehicles for damage prior to washing.
- Maintained a clean, organized, and safe work environment.
- Performed basic maintenance checks on equipment used in the car wash process.
- Ensured all safety protocols were followed during the car wash process.
- Provided information about additional services available at the car wash facility.
- Worked closely with team members to ensure efficient service delivery.
- Stocked shelves with cleaning materials and supplies needed for each job.
- Organized supplies needed for each job including soap, water hoses, brushes, rags.
- Checked cars after completion of the car wash process to ensure satisfaction of customers.
- Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
- Drove manual and automatic vehicles per day to guide through carwash.
- Prepped vehicles for washing, including removing large debris and applying pre-wash solutions.
- Operated car wash machinery and monitored its functionality.
- Assisted with marketing promotions and distributed flyers when necessary.
- Trained new employees on car wash operations and customer service standards.
Crew Member
McDonald's
Kansas City, Missouri
09.2019 - 01.2020
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Checked expiration dates on all products before serving them to customers.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Stocked shelves and cases with new or transferred items.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
High School Diploma -
Lee’s Summit High School
Lee's Summit, MO05-2023
Skills
- Proven ability to meet and exceed customer service skills while developing positive relationships
- Experience in problem solving, decision making, and the ability to motivate others in work performance
- Entry level yet hard working with 45 years of experience
- Creativity in creating great customer experiences
- The ability to multitask in fast paced environments
- Attention to detail
- Display of calmness in times of stress and or conflict
- Critical and chronological thinking skills
- Valid Driver's License
Timeline
Crew Member
Chipotle
06.2022 - Current
Server
Summit Hickory Pit
08.2021 - 04.2022
Car Wash Attendant
GO Car Wash
05.2021 - 08.2021
Crew Member
McDonald's
09.2019 - 01.2020
High School Diploma -
Lee’s Summit High School