DION JARMAN
Buena Park,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
4
4
Certificates
Work History
Medicare Insurance Agent
Health I.Q.
San Diego, CA
06.2022 - Current
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Conducted annual reviews of existing policies to update information.
- Remained impartial in order to advise clients based on circumstances.
- Met with customers via telephone to provide information about available products and policies.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Medicare Insurance Agent
Tiburon Insurance Services
Overland Park, KS
10.2021 - 06.2022
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Met with customers via telephone to provide information about available products and policies.
- Remained impartial in order to advise clients based on circumstances.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Maintained high standards of customer service by building relationships with clients.
Apartment Leasing Consultant
J Williams Staffing Advanced Management Company
Irvine, CA
08.2018 - 10.2021
- Put together renter move in files with all signed paperwork.
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Determine and certify eligibility of prospective tenants, following government regulations.
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
- Review rents to ensure that they are in line with rental markets.
- Act as liaisons between on-site managers or tenants and owners.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Make copies of correspondence or other printed material.
- Review work done by others to check for correct spelling.
- Responded to requests and scheduled appointments for property showings
Administrative Assistant
Renoir Staffing Services
Garden Grove, CA
10.2018 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created PowerPoint presentations for business development purposes.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed Access databases converting complex data into easy-to-interpret data.
Apartment Leasing Consultant
Western National Group
Irvine, CA
08.2016 - 08.2018
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Escalated major issues to property manager for immediate remediation.
- Verified tenant incomes and other information before accepting lease applications
- Responded to requests and scheduled appointments for property showings
Reservation Agent
Venetian Resort Hotel And Casino
Las Vegas, NV
06.2003 - 08.2013
- Helped guest with Hotel, Show and Dinner reservations
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided customers with information about availability and pricing.
- Maintained awareness of types of rooms available in different resort locations.
- Worked closely with front desk to achieve full occupancy of property.
- Utilized LMS to input all key data into hotel's database system.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ 12.2021 - Current
Bachelor of Arts - Cinema - Acting
COLUMBIA COLLEGE
Torrance, CA 07.2021 - 09.2021
Associate of Arts - Film Production
Cerritos College
Norwalk, CA 06.2019 - 10.2021
Certified Nutritionist - Nutrition
International Sports Science Association
Carpinteria, CA 05.2021 - 05.2021
Associate of Applied Science - General - Audio Engineering And Studio Recording
College of Southern Nevada
Las Vegas, NV 06.2014 - 05.2021
Skills
Check-in and check-out procedures
Cash control
Automated telephone systems
Registration processing
Conference and meeting planning
Training and mentoring
Oral and written communications
Time management
Credit and cash payments
Problem-solving skills
Guest services
Registration
Hospitality service expertise
Reception expertise
Appointment Scheduling
Resource information
Documentation and paperwork
Interpersonal Communication
Problem-Solving
Clerical Support
Good Telephone Etiquette
Written Communication
Active Listening
Certification
Nutrition Certificate #2557011
Timeline
Medicare Insurance Agent
Health I.Q.
06.2022 - Current
Bachelor of Science - Business Management
University of Phoenix
12.2021 - Current
Medicare Insurance Agent
Tiburon Insurance Services
10.2021 - 06.2022
Bachelor of Arts - Cinema - Acting
COLUMBIA COLLEGE
07.2021 - 09.2021
Certified Nutritionist - Nutrition
International Sports Science Association
05.2021 - 05.2021
Associate of Arts - Film Production
Cerritos College
06.2019 - 10.2021
Administrative Assistant
Renoir Staffing Services
10.2018 - 06.2019
Apartment Leasing Consultant
J Williams Staffing Advanced Management Company
08.2018 - 10.2021
Apartment Leasing Consultant
Western National Group
08.2016 - 08.2018
Associate of Applied Science - General - Audio Engineering And Studio Recording
College of Southern Nevada
06.2014 - 05.2021
Reservation Agent
Venetian Resort Hotel And Casino
06.2003 - 08.2013