Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dion McCowen

Colorado Springs,CO

Summary

Dynamic customer service professional with 8+ years of experience in hospitality, telecommunications, and public service sectors. Skilled in delivering exceptional client experiences, optimizing operational efficiency, and leading high-performing teams. Expertise in resolving complex issues, managing accounts, and driving customer satisfaction. Known for implementing solutions that enhance efficiency, increase revenue, and foster client loyalty.

Overview

6
6
years of professional experience

Work History

Night Auditor

Marriott
Colorado Springs, CO
07.2024 - Current
  • Conduct nightly audits of financial transactions across multiple departments, ensuring 100% accuracy and compliance with accounting standards.
  • Prepare daily revenue, occupancy, and performance reports, streamlining data management, and decision-making.
  • Provide exceptional guest service during overnight hours, addressing inquiries and resolving issues promptly, resulting in improvement in guest satisfaction scores.
  • Collaborate with management to implement procedural enhancements, reducing audit discrepancies by 15%.

Eligibility Technician

City And County Of Denver - Human Services
Denver, CO
02.2022 - 06.2023
  • Processed and approved over 500 applications for public assistance programs, ensuring 98% accuracy in eligibility determinations.
  • Conducted detailed interviews with applicants, assessing qualifications for Medicaid, SNAP, and TANF programs.
  • Built and maintained relationships with community organizations to provide clients with comprehensive support and referrals, increasing access to services by 20%.
  • Delivered timely resolutions to client concerns, consistently meeting deadlines, and compliance requirements.

Guest Service Supervisor/ Rooms Controller

Marriott
El Segundo, CA
02.2019 - 06.2021
  • Supervised a 5-person front desk team, achieving an increase in overall guest satisfaction scores through staff training and service excellence initiatives.
  • Managed room inventory and reservations for airline crew contacts, ensuring compliance with strict SLA requirements, and achieving 100% accuracy in group assignments.
  • Led the onboarding and training of three new staff members post-COVID, improving operational efficiency.
  • Handled escalated guest issues, resolving complaints, and ensuring a seamless guest experience.

Education

Associate of Applied Science -

Pikes Peak State College
Colorado Springs, CO
06-2026

High School Diploma -

Santee Education Complex
Los Angeles,CA
06-2013

Skills

  • Customer Relationship Management (CRM)
  • Client Services and Account Management
  • Operational Auditing and Financial Reporting
  • Conflict resolution and problem-solving
  • Team leadership and staff training
  • Hospitality operations and guest satisfaction
  • Data analysis and compliance
  • Microsoft Office Suite Property Management System (PMS)

Timeline

Night Auditor

Marriott
07.2024 - Current

Eligibility Technician

City And County Of Denver - Human Services
02.2022 - 06.2023

Guest Service Supervisor/ Rooms Controller

Marriott
02.2019 - 06.2021

Associate of Applied Science -

Pikes Peak State College

High School Diploma -

Santee Education Complex

Similar Profiles

CREATE PROFILE
Dion McCowen