Summary
Overview
Work History
Education
Skills
Honors Awards
Certification
Leadership Experience
Activities
Timeline
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Dion Moore

Lindenwold,NJ

Summary

Professional Help Desk Analyst with proficiency in providing excellent and efficient technical support by prioritizing most important tasks. Experienced technical support and network administrator with an eagerness to continually develop relevant skills. Available to travel to remote locations for off-site issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lavner Education Intern

Lavner Education
Cherry Hill
07.2022 - 08.2022
  • Assisted with the setup and maintenance of on-site computer hardware, software, and internet connectivity
  • Provided ongoing troubleshooting and technical support to staff and students
  • Communicated tech issues quickly and effectively to company headquarters and offered solutions
  • Assisted with debugging code, project backup, and computer cleanup
  • Performed weekly inventory management and tracking.

Student Worker for The Center for Diversity and Inclusion (CDI)

Rider University
Lawrenceville
03.2019 - 05.2021
  • Provided technical support as co-host for virtual events via Zoom; managed breakout rooms and chat communication during sessions
  • Analyzed Google Forms and Qualtrics data from student survey feedback for components of MSLI program
  • Collaborated with campus organizations to manage logistics and planning for all cultural events, such as heritage months and Multicultural Student Leadership Institute (MSLI) summer bridge program
  • Promoted events, MSLI program, and content regarding cultural awareness using Instagram
  • Recruited admitted students for MSLI program; assisted MSLI freshmen with transition into college
  • Presented information about CDI and MSLI to Rider community.

Education

Bachelor of Science in Cybersecurity -

Rider University
12.2022

Skills

  • Familiar with Python
  • Proficient in Google Docs and Slides
  • Proficient in Microsoft Word and PowerPoint
  • Proficient in Adobe Photoshop
  • Proficient in Zoom
  • Data Collection and Analysis
  • Organizational Skills
  • Attention to Detail
  • Interpersonal Communication
  • Inventory Management
  • Active Listening
  • Team Collaboration
  • Problem-Solving
  • Problem-Solving Abilities

Honors Awards

  • Rider Founder’s Scholarship, 09/2018 - 12/2022
  • Dean’s List, 7/9 Semesters

Certification

Certificate in Leadership, Rider University, 2022

Leadership Experience

  • Vice President, Asian Students at Rider, 06/2021, 07/2022, Provided technical assistance during Zoom events and meetings, Hosted bi-weekly meetings for Executive Board Members, Assisted the president setting goals for the club each semester and any intercampus paperwork
  • Secretary, Asian Students at Rider, 02/2020, 06/2021, Promoted events through Instagram, Provided technical assistance during Zoom events and meetings, managing chat and breakout rooms, Facilitated bi-weekly meetings and organize meeting notes for Executive Board Members, Recruited new general members and Executive Board Members each semester

Activities

Member, Rider University Diversity and Inclusion Assistant Director Search Committee, 07/2020, Coordinated with team of campus representatives to hire an Assistant Director for Diversity and Inclusion, Reviewed resumes and application materials for candidates; interviewed candidates with committee panel, Facilitated meetings between campus clubs and organizations and two final candidates

Timeline

Lavner Education Intern

Lavner Education
07.2022 - 08.2022

Student Worker for The Center for Diversity and Inclusion (CDI)

Rider University
03.2019 - 05.2021

Bachelor of Science in Cybersecurity -

Rider University

Certificate in Leadership, Rider University, 2022

Dion Moore