Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dion Phillips

San Tan Valley,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [State]. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience

Work History

Assisted Living Manager

Senior Lifestyle
04.2022 - Current
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Led, directed and motivated others to innovate and excel.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Memory Care Director

Merrill Gardens
12.2016 - 04.2022
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with residents and families in effort to provide most effective medical advice.
  • Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Recruited and hired highly talented individuals bringing great skills and passion to work.
  • Conducted tours of facility to prospective residents and families.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.

Customer Service Manager

Kmart
01.2000 - 06.2002
  • Kept accurate records to document customer service actions and discussions.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Took ownership of customer issues and followed problems through to resolution.

Education

No Degree - Caregiver

Arizona Medical Training Institute
Mesa
11.2016

Skills

  • Interpersonal Communication Skills
  • Customer Satisfaction
  • Regulatory and Statutory Compliance
  • Reading Comprehension
  • Critical Thinking
  • Supporting Daily Living Needs
  • Team Meeting Management
  • Staff Assessments
  • Daily Operations Oversight
  • Manage Records
  • Assisted Living
  • Complex Problem-Solving

Timeline

Assisted Living Manager

Senior Lifestyle
04.2022 - Current

Memory Care Director

Merrill Gardens
12.2016 - 04.2022

Customer Service Manager

Kmart
01.2000 - 06.2002

No Degree - Caregiver

Arizona Medical Training Institute
Dion Phillips