Dion Phillips
Cincinnati,OH
Summary
Dynamic professional with a proven track record at McDonald's, excelling in operational management and customer service. Skilled in process optimization and team training, I implemented improvements that enhanced workflow efficiency and reduced service time. Adept at troubleshooting and mentoring staff, I consistently delivered exceptional results in fast-paced environments.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Professional technician with solid background in maintaining and repairing complex systems. Proven ability to enhance equipment reliability while working collaboratively within teams to meet dynamic operational demands. Renowned for adaptability and consistent delivery of high-quality results under varying conditions.
Hardworking [Job Title] bringing [Number]+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Skilled Maintenance Technician adept at interpreting blueprints, developing schedules, and overseeing team operations. Well-versed in managing workflow and delegating tasks to meet objectives. Offering [Number] years of repair and maintenance expertise with proven history or hard work and dependability.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Management Trainee
McDonald's
09.2025 - Current
- Oversaw daily operations to ensure compliance with company standards and procedures.
- Trained and mentored new team members on operational best practices and customer service excellence.
- Implemented process improvements to enhance workflow efficiency and reduce service time.
- Analyzed customer feedback to identify areas for improvement in service delivery and product quality.
Maintenance Technician
Ohio Hospitality
02.2021 - 10.2025
- Conducted routine inspections and preventive maintenance on HVAC systems to ensure optimal performance.
- Repaired plumbing fixtures and systems, reducing downtime for guests and staff.
- Collaborated with housekeeping to address urgent maintenance requests efficiently.
- Utilized troubleshooting techniques to identify and resolve electrical issues promptly.
Front Desk Receptionist
Ohio Hospitality
02.2021 - 10.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated scheduling for appointments, meetings, and conference room usage.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized filing systems for guest records and documentation accuracy.
HVAC Assistant
Ron the Hvac Man
06.2018 - 04.2023
- Assisted in installation and maintenance of HVAC systems ensuring optimal performance.
- Supported lead technicians in troubleshooting and repairing heating and cooling equipment.
- Conducted routine inspections to identify potential issues and ensure compliance with safety standards.
- Maintained inventory of tools, parts, and supplies for efficient workflow management.
Packing, Shipping, and Receiving Assembler
Warehouse
02.2016 - 07.2018
- Operated packing machinery to prepare products for shipment, ensuring compliance with safety standards.
- Managed inventory control processes, verifying incoming and outgoing shipments for accuracy.
- Collaborated with team members to streamline assembly operations, reducing processing time.
- Conducted quality inspections on materials and finished goods to maintain high standards.
Education
Hvac Certification - Hvac Certification
Fortis College
Cincinnati, OH07-2019
High School Diploma -
Life Skills
Cincinnati, OH06-2007
Skills
- Operational management
- Customer service
- Process optimization
- Team training
- Preventive maintenance
- HVAC systems
- Inventory management
- Troubleshooting techniques
- Inspection protocols
- Guest relations
- Issue resolution
- Staff supervision
- Sales techniques
- Staff training
- Staff management
- Employee mentoring
- Decision-making
- Shift scheduling
- Employee coaching and mentoring
Certification
- Certified Hvac Teq, Ron The Hvac Man (Hamilton Ohio - 2017-2023
Timeline
Management Trainee
McDonald's
09.2025 - Current
Maintenance Technician
Ohio Hospitality
02.2021 - 10.2025
Front Desk Receptionist
Ohio Hospitality
02.2021 - 10.2025
HVAC Assistant
Ron the Hvac Man
06.2018 - 04.2023
Packing, Shipping, and Receiving Assembler
Warehouse
02.2016 - 07.2018
Hvac Certification - Hvac Certification
Fortis College
High School Diploma -
Life Skills