Dion Rivers
Hartford,CT
Summary
Resourceful Hospitality Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.
Overview
13
13
years of professional experience
Work History
Sales Manager
Marriott International
Springfield, MA
07.2023 - Current
- Effectively attain assigned sales and revenue goals, as well as solicitation call goals.
- Proactively conduct solicitation calls conduct sales tours and entertain clients specific to Leisure SMERF Business Travel (BT) and/or Groups as applicable by property
- Grow existing relationships with assigned accounts specific to Wedding and/or Social Groups, as applicable by property.
- Monitor and evaluate trends within your market segment.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Front Office Manager
Marriott International, Inc.
Springfield, MA
04.2012 - 07.2023
- Managed the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Ensured that staff members provide professional and friendly services to guests.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
Education
BS - Biblical Studies
New England College of Theology
05-2021
Skills
- Dayforce
- Microsoft Office
- Salesforce
- Data entry
- Customer service
- Hotel experience
- Upselling
- Front desk
- Payroll
- Recruiting
- Team management
- Microsoft Outlook
- Employee orientation
- Office manager experience
- Administrative experience
- Property management
- Organizational skills
- Leadership
- Communication skills
- UltiPro
- Sales Management
References
References available upon request.
Timeline
Sales Manager
Marriott International
07.2023 - Current
Front Office Manager
Marriott International, Inc.
04.2012 - 07.2023
BS - Biblical Studies
New England College of Theology