Hi, I’m
Dion Rodella
Assistant dining room manager
Santa Fe,NM
Summary
Professional hospitality manager with a strong focus on delivering exceptional dining experiences. Consistently demonstrates leadership and motivation, leading to outstanding results. Expertise in staff training, customer service, and operational efficiency. Highly adaptable and dependable in meeting changing demands. Progressed from floor scrubber to Assistant Dining Room Manager at El Castillo since October 2018.
Overview
21
years of professional experience
Work History
El Castillo
Dining Services
10.2018 - Current
Job overview
- Facilitate a collaborative space boosting customer and team interaction.
- Maintained detailed records of food deliveries, used ingredients, and associated costs.
- Skilled in utilizing mixers and food processors along with other kitchen tools.
- Proven ability to mediate disputes and restore productive relations among coworkers.
- Conducted dishwashing duties to maintain high hygiene standards.
- Clean all walls baseboards and all our tools to dishwash
- Maintain high standards of customer service during high-volume, fast paced operations
- Ensure all different areas of the retirement center have stocked pantries, and refrigerator’s
- Supervised daily activities, addressing resident concerns promptly.
- Assigned tasks to staff ensuring efficient lunch and dinner service.
- Developed and maintained a spreadsheet for inventory tracking.
- Check everybody’s letter for the day and have the corrrext letter put out desserts if the labels are not there I will make them.
- Make sure everyone is in uniform and have proper hygiene.
- Directed activities in the kitchen and dining room after supervisory staff departed for the day.
- Ensured thorough completion of missed cleaning.
- Make sure all items are stocked and ready for the next day service to make everything as efficient as possible.
- Make sure residence complaints and concerns are handled promptly and efficiently
- Ensured completion of cleaning and task lists by all team members nightly.
- Maintain kitchen standards for the inbound crew.
- Maintained hygiene by wiping down frequently touched objects.
- Made every effort to resolve inquiries and maintain workplace efficiency.
La posada
Valet
08.2016 - 10.2018
Job overview
- Greeted guests with prompt service
- Parked and retrieved customers vehicles in specified areas in a safe and efficient manner
- Provided accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service
- Promoted courteous treatment of customers, resolved guest service issues
- Facilitated money exchanges by cashing out visitors and clients and regularly handled bank deposit transactions
- Assisted guests with loading and unloading luggage, and provided general information of the hotels various facilities and events, and direction to local attractions
Walgreens
Pharmacy tech
03.2014 - 08.2016
Job overview
- Received Truck and unloaded all merchandise
- Stocked the store with all merchandise and faced departments at the end of my shift
- Made sure all displays were set up and properly placed
- Worked the cash register in liquor and the store
- Worked the photo department
- Took all photo orders and printed them for customers
- Maintained my printing machine for quality work
- Made sure the cooler was properly stocked and checked in vendors
- Did inventory of all departments and ordered all merchandise to replenish store
- Moved to pharmacy to cross train
- Open pharmacy every morning
- Close pharmacy two nights a week
- Count registers and close pharmacy to get ready for opening duties
- Responsible for calling patients to pick up their medications every morning
- Do daily deletions of prescriptions that aren’t picked up every morning
- Receive the order, and post it to the inventory and put all medications away
- Receive and type all prescriptions that come in to the pharmacy daily
- Fill all prescriptions and make sure patients get the right medication
- Responsible for all outdated medications to be taken off the shelf’s, and make a return to vendors and ship them out through Fed-Ex
- Responsible for doing inventory every morning of all medications
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Walmart
Overnight stocker
03.2013 - 02.2014
Job overview
- Received truck and unloaded all merchandise
- Responsible for separating and stocking my department
- Cleaned up all my trash and made sure my department was faced
- Helped my coworkers stock and face their isles as I would often finish early
- Operated forklift
- Did inventory of all my merchandise weekly
Public Education Department
Print shop operator
07.2008 - 03.2013
Job overview
- Responsible for all printing requirements for Department
- Received mail for the whole education department distributed the mail. At the end of the day I sent out certified pieces of mail to whom they may concern.
- Maintained Xerox machines for daily functions
- Made daily runs to Department of Finance and Administration, Taxation and Revenue Department, and Department of Information Technology
- Signed for and prepped vouchers and mail received on a daily basis
- Printed and scanned various documents, handouts and books
- Took daily deposits to Wells Fargo
- Conducted inventory on office supplies on excel spread sheets
- Assisted employees on moving furniture and supplies to different offices
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Assembled products according to changing daily work orders and specific customer needs.
- Prepared reports and technical documentation of day-to-day production processes.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Performed general equipment maintenance and repair to minimize downtime.
- Collaborated with other departments to optimize production workflows.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
Sears
Sales Associate/Merchandise Pick Up
03.2007 - 01.2008
Job overview
- Customer Service
- Cash register operation
- Responsible for keeping area/department clean and presentable
- Updated and stocked merchandise
- Loaded customer vehicles with new merchandise which required heavy lifting
- Organized and put away back stock
Moon Gazers
Waiter
04.2005 - 06.2006
Job overview
- Customer Service
- Seated customers, placed and delivered orders
- Cleaned tables and did general clean up after closing
- Cash register operation
Santa Fe Mazda Volvo
Detailer
06.2004 - 09.2004
Job overview
- Vacuumed, washed, and deep cleaned trade-in vehicles and customer-vehicles
Education
SER/SFPS AcademySanta Fe, New Mexico
High School Diploma
01.2008
University Overview
- Worked as a teacher’s aide, used office machines to create flyers, brochures, and general lessons for teachers
- Used computers and related equipment such as scanners, digital cameras, and flash drives to create flyers, memos and brochures
- Also received training as a Computer Aide Technician, troubleshooting computers and related equipment
Skills
- Xerox programs
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexi 8 drafting programs
- Forklift operator
- CPR
- First Aid
- Defensive driving
- Liquor certification
- Pharmacy certification
- Outgoing
- Good with people
Timeline
Dining Services
El Castillo
10.2018 - Current
Valet
La posada
08.2016 - 10.2018
Pharmacy tech
Walgreens
03.2014 - 08.2016
Overnight stocker
Walmart
03.2013 - 02.2014
Print shop operator
Public Education Department
07.2008 - 03.2013
Sales Associate/Merchandise Pick Up
Sears
03.2007 - 01.2008
Waiter
Moon Gazers
04.2005 - 06.2006
Detailer
Santa Fe Mazda Volvo
06.2004 - 09.2004
SER/SFPS Academy
High School Diploma
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