REBEKAH VOSS
Mckinney,Texas
Summary
- I am skilled in multitasking and prioritization. My tenure in insurance has honed my ability to deliver exceptional customer service under pressure, while achieving high satisfaction rates. Leveraging teamwork and advanced Microsoft suite proficiency, I excel in dynamic environments, consistently meeting objectives with attention to detail and a positive attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Initial Loss Reporting Associate
State Farm
Richardson, TX
09.2024 - 02.2025
- Utilized active listening techniques to accurately assess customer needs and provide effective resolutions
- Performed administrative duties such as filing documents, entering data into the system, and answering phones
- Assisted customers in navigating complex systems or processes, displaying patience and understanding
- Developed effective relationships with customers by providing accurate information and appropriate solutions
- Developed strong problem-solving skills to identify and address customer issues effectively.
Overnight Stocker
H-E-B Grocery
McKinney, TX
11.2022 - 02.2024
- Stocked, arranged and organized merchandise during late shift in store that stayed open overnight
- Cleaned store aisles and shelves for ease of product accessibility, safety and loss prevention
- Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers
- Operated forklifts to move product loads to accurate locations
- Working in team environment to load conveyor belts with incoming product
- Scanning and receiving incoming product
- Assist in unpackaging of product if need be from conveyor belt, Shipping area assistance, cosmetic inspection, and Function Testing
- Used forklifts and associated equipment to transport items between trucks, storage and sales floor
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Commercial Claims Adjuster
Allstate Insurance Co
Irving, TX
03.2020 - 10.2022
- Answer inbound calls regarding Commercial claims, and make outbound calls to ensure customers, body shops, car rental agency, and other adjusters ensuring they are kept up to date on all claims activity
- Handles multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced environment
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs
- Conducted witness interviews to assist claim information gathering process
- Deliver a remarkable customer experience throughout the handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas
- Listen and communicate clearly, professionally and empathetically
- Work from established procedures and job aids and handle multiple computer applications while helping customers on the phone.
Auto Claims Adjustor
State Farm
Richardson, TX
01.2018 - 03.2020
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs
- Effectively managed high call volume of in-bound calls with tact and professionalism
- Addressed and resolved customer complaints empathetically and professionally
- Accurately documented, researched, and resolved customer issues
- Referred unresolved customer grievances to designated departments for further investigations.
Education
High School Diploma -
Lewisville High School
06.2009
Skills
- Attention to Detail
- Teamwork and Collaboration
- Motivated Team Player
- Problem-Solving
- Quick Learner
- Customer Service
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Intermediate experience in Microsoft (Excel, Outlook, Powerpoint, Word, and Teams)
Certification
- TX Property and Casualty License, 2025
Timeline
Initial Loss Reporting Associate
State Farm
09.2024 - 02.2025
Overnight Stocker
H-E-B Grocery
11.2022 - 02.2024
Commercial Claims Adjuster
Allstate Insurance Co
03.2020 - 10.2022
Auto Claims Adjustor
State Farm
01.2018 - 03.2020
High School Diploma -
Lewisville High School
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