Dion Stewart
Ponchatoula,LA
The time is always right to do what is right.
Dr. Martin Luther King Jr.
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
14
14
years of professional experience
Work History
Physician Referral Specialist
Ochsner Health Center
Kenner, LA
03.2021 - Current
- 40 hours per week full time
- Coordinated referral orders for patients of all types of providers.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Assisted patients by answering questions and providing information regarding referrals.
- Entered confidential patient information and updated electronic records in database.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Gathered and verified insurance requirements to meet payer requirements.
- Aided clinical team to support administrative needs for clinical referrals.
- Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
- Selected by supervisor to train new hires on departmental processes and software.
Administrative Assistant
Ochsner Health Care
Kenner, LA
10.2019 - 03.2021
- 40 hours per week full time
- Provides general administrative support for the department and/or specific managers/directors within the department.
- Develops and manages the department’s detailed service assignment schedule for staff physicians.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files. Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Maintained inventory in supply closet to prevent shortages.
- Types and composes routine correspondence accurately, timely, and in the appropriate format.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Patient Access Representative
Ochsner Health Center
Kenner, LA
09.2009 - 10.2019
- 40 hours per week full time
- Interviewed patients upon entrance to medical clinics, gathered appropriate information and entered data into electronic system.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Responded to patient concerns and inquiries professionally and efficiently.
- Helped patients obtain health care services by setting up referrals.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Helped protect providers and facility from legal liabilities by proactively assessing risks.
- Trained new Patient Access Representatives in scheduling, insurance verifications, polices and procedures.
Education
Associate of Applied Science - Business Management
12.2018
Skills
- Appointment scheduling
- Computerized charting specialist
- Critical thinking proficiency
- Confident public speaker
- Culturally sensitive
- Maintaining quality assurance standards
- Information documentation
- Interpersonal skills
- Organization and planning
- Patient interviewing skills
- Personal and professional integrity
- Processing Payments
- Relationship and team building
- Team Leader
Languages
English
Accomplishments
- Created highly effective new Wound Care Referral System that significantly impacted efficiency and improved operations.
- Recognized as Employee of the Month-Non Clinical, 2017 for outstanding performance and team contributions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Physician Referral Specialist - Ochsner Health Center
03.2021 - Current
Administrative Assistant - Ochsner Health Care
10.2019 - 03.2021
Patient Access Representative - Ochsner Health Center
09.2009 - 10.2019
Delgado Community College - Associate of Applied Science, Business Management