Dion Washington
St Louis,MO
Summary
Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines. Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over 10+ years of related experience. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Switchboard Operator
Cardinal Glennon Children's Hospital
10.2018 - Current
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered calls on 1st ring and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
- Announced important information and emergency notifications over PA system.
- Trained and mentored new PBX operations employees.
- Created and maintained company phone directory with current extensions and staff information.
- Operated switchboard and routed incoming calls to appropriate departments.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Unit Secretary
South City Hospital
01.2011 - 08.2023
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office productivity by handling high volume of callers per day.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered phone calls and messages for 10-physician Hospital medical facility, scheduling appointments, and handling patient inquiries
Front Desk Receptionist
Northview Village Nursing Home
04.2008 - 11.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
Education
No Degree - Undecided
Forest Park Community College
5600 Oakland AveSkills
- Search Directories
- Surveillance System Monitoring
- Customer Loyalty
- Greeting Visitors
- Call Transfers
- Internal Communications
- Typing Skills
- Search Databases
- Office Connections
- Paging Systems
- Emergency Response
- Supply Stocking
- Clear Communication
- Filing Management
- Call Routing
- Clerical Support
- Administrative Duties
- Excellent Phone Demeanor
- Front Desk Management
- Paging System Operation
- Professional Communication
- Strong Telephone Etiquette
- Customer Inquiries
Timeline
Switchboard Operator
Cardinal Glennon Children's Hospital
10.2018 - Current
Unit Secretary
South City Hospital
01.2011 - 08.2023
Front Desk Receptionist
Northview Village Nursing Home
04.2008 - 11.2016
No Degree - Undecided
Forest Park Community College
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