Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diona Brown

Houston,TX

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Fountaineblea Hotel. Skilled in staff management and workload management, I excel in driving team motivation and optimizing service standards. Achieved significant improvements in guest satisfaction and operational performance through strategic staff training and development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

25
25
years of professional experience

Work History

Assistant Manager

Friedman Management
04.2023 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts payable and receivable.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.

Assistant Bookkeeper

Twin Oaks Nursing Home
04.2016 - 04.2023
  • Filed invoices with processed checks to maintain orderly accounting filing system.
  • Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
  • Assisted bookkeepers in providing support documentation required for audits.
  • Created and maintained detailed, organized and timely records of transactions to support legal compliance.
  • Prepared written materials and electronic financial data to document activities, provide references and convey information.
  • Reduced errors in financial statements through meticulous review and verification of recorded transactions.
  • Reviewed general ledger for accuracy and specific coding issues.

Hotel General Manager

Fountaineblea Hotel
01.2000 - 02.2016
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
  • Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
  • Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.

Education

High School Diploma -

Franklin Senior High School
Franklin, LA
05.1990

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management

Timeline

Assistant Manager

Friedman Management
04.2023 - 07.2024

Assistant Bookkeeper

Twin Oaks Nursing Home
04.2016 - 04.2023

Hotel General Manager

Fountaineblea Hotel
01.2000 - 02.2016

High School Diploma -

Franklin Senior High School

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Diona Brown