Diona DeWalt
Collinsville,IL
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
6
6
years of professional experience
Work History
Client Services Representative
Triumph Financial Services
09.2021 - 01.2024
- Receiving calls from clients and customers and providing information about products, services and policies
- Assisting clients with transactions
- Helping handle clients inquiries and helps to resolve complaints and may help callers to complete on-line transactions and helping with financial services clients to manage accounts
- Processing different accounts and helping the client stay update
School Age Teacher
KinderCare Learning Center
12.2020 - 09.2021
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Developed strong relationships with students, fostering a positive learning environment and increased academic success.
- Established open communication with parents and guardians through regular meetings and updates on student progress, fostering collaborative partnerships in support of student success.
HIM Specialist
SLUCARE Ambulatory Care Medical Records
09.2019 - 06.2020
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
After School Program Hall Monitor/Summer Camp Counselor
Jackie Joyner Kersee Center
01.2018 - 08.2019
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Worked with children of varying age, interest, skill, and developmental levels.
Financial Aid Center
McKendree University
09.2017 - 12.2018
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
- Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring the financial center consistently operated in compliance with all relevant guidelines.
- Supported financial director with special projects and additional job duties.
Education
Business Administration -
McKendree University
Lebanon, IL12.2018
Business Administration -
Harris Stowe State University
St. Louis, MO05.2015
Diploma -
Central Visual Performance Arts High School
St. Louis, MO06.2014
Skills
- Strong organizational skills
- Proficient in customer service
- Reliable and punctual
- Delivers active listening skills
- MS Office proficient
- Excellent multi-tasker
- Cheerful and energetic
- Excellent verbal communication
- Data entry proficiency
- Client relationship building
- Clerical Support
- Information Protection
Timeline
Client Services Representative
Triumph Financial Services
09.2021 - 01.2024
School Age Teacher
KinderCare Learning Center
12.2020 - 09.2021
HIM Specialist
SLUCARE Ambulatory Care Medical Records
09.2019 - 06.2020
After School Program Hall Monitor/Summer Camp Counselor
Jackie Joyner Kersee Center
01.2018 - 08.2019
Financial Aid Center
McKendree University
09.2017 - 12.2018
Business Administration -
McKendree University
Business Administration -
Harris Stowe State University
Diploma -
Central Visual Performance Arts High School
Similar Profiles
Benos E. BenosBenos E. Benos
Credit Analyst at Triumph Financial ServicesCredit Analyst at Triumph Financial Services
Crystal Y. MorganCrystal Y. Morgan
Information Technology (IT) Project Manager II at Triumph Financial/TBK BankInformation Technology (IT) Project Manager II at Triumph Financial/TBK Bank
Ivana AleksovskaIvana Aleksovska
Operations Support Specialist at TRIUMPH FINANCIALOperations Support Specialist at TRIUMPH FINANCIAL