Diona Diogene

Assistant Store Manager

Charlotte Russe

04.2013 - 04.2019

Maintained positive customer relationships by responding quickly to customer service inquiries.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Implement business goals and manage all aspects of the store including hiring, orientation, people, process, and presentation.
Opening shipment as soon as received and placing accordingly.
Utilizing tools to help re-merchandise the store as needed in order to drive conversion.
Doing floor sets once every month to keep up to date with trends.
On the floor eight hours customer servicing and overseeing associates and supervisors.
Consistent communication with store manager and district manager and ways to improve business.
Handling customers questions and complaints if ever received.
Maximizing profitability. Taking down numbers and analyzing this years vs last years once a month and then again after every quarter.