Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Diona England

Cedar Rapids

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Residential Cleaner

England's Touch, LLC
02.2020 - Current
  • Performs general cleaning tasks, including dusting, vacuuming, sweeping, and mopping floors. Clean and sanitize kitchens, bathrooms, and living spaces. Wash and change bed linens, towels, and other household fabrics as needed. Empty trash and recycling bins, ensuring proper disposal. Clean windows, mirrors, and other glass surfaces. Organize rooms, closets, and common areas as requested. Use cleaning products and equipment safely and correctly. Follows client-specific cleaning instructions and preferences. Report any safety hazards, damages, or maintenance issues to the homeowner or supervisor. Maintains confidentiality and respects client privacy at all times.

Resident Health Aide

True Care
03.2019 - 01.2020
  • Assisted residents with activities of daily living, including bathing, dressing, grooming, and toileting. Provided mobility support, including transferring residents safely between beds, chairs, and wheelchairs. Monitored and reported changes in residents’ physical, mental, or emotional condition to nursing staff. Assisted with meal preparation, feeding, and ensuring proper nutrition and hydration. Took and recorded vital signs, including blood pressure, temperature, pulse, and respiration. Supported residents with medication reminders (per care plan and regulations). Maintained a clean, safe, and comfortable living environment for residents. Offered companionship, emotional support, and encouragement to promote resident well-being. Followed individual care plans and complied with healthcare regulations and facility policies. Documented care activities accurately and on time. Responded promptly to resident calls and emergencies, ensuring safety and dignity.

Letter Carrier

USPS
12.2015 - 02.2019
  • Sort, organize, and prepare mail and packages for delivery along an assigned route. Deliver letters, packages, and parcels to homes, businesses, and other establishments on schedule. Collected outgoing mail from residential and business customers. Obtained signatures for certified, registered, or insured mail as required. Ensure the safe handling and accurate delivery of all mail items. Operated postal vehicles safely and complied with traffic and postal regulations. Returned undelivered or misaddressed mail to the post office for further processing. Provided change-of-address information and other postal forms to customers when needed. Maintain positive customer service by answering questions and addressing concerns. Monitored delivery route conditions (e.g., blocked mailboxes, hazards) and reported issues to supervisors. Worked outdoors in various weather conditions while meeting strict delivery deadlines.

Picker

Schenker Logistics
08.2006 - 11.2015
  • Accurately picked and pulled items from shelves based on order lists. Verified product numbers, quantities, and quality before packing. Prepared items for shipment by placing them in bins, boxes, or on pallets. Used scanners or inventory systems to track picked items. Maintained a clean and organized work area. Followed safety guidelines and company procedures.

Education

Associate of Science - Business

Iowa Central Community College
Fort Dodge, IA
05-2025

GED -

Kirkwood Community College
Cedar Rapids, IA

Skills

  • Housekeeping
  • Care plan management
  • Package handling
  • Efficient delivery
  • Mail sorting
  • Mail delivery
  • Order picking
  • Picking accuracy
  • Warehouse safety
  • Warehouse operations
  • Quality assurance
  • Excellent oral and written communication

Timeline

Residential Cleaner

England's Touch, LLC
02.2020 - Current

Resident Health Aide

True Care
03.2019 - 01.2020

Letter Carrier

USPS
12.2015 - 02.2019

Picker

Schenker Logistics
08.2006 - 11.2015

Associate of Science - Business

Iowa Central Community College

GED -

Kirkwood Community College

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Diona England